View Full Version : Where is the e-mail stored ?
itognet
July 15th, 2011, 04:17 AM
In a ticket, under Resolution, I can Choose Show Original.
But where is the Original stored ?
Dennis.
Support Team
July 15th, 2011, 06:11 AM
The 'Show Original' option refers to showing the original customer email that automatically created the Ticket. It is stored as a file on your server. Use the 'More Options' from the History tab preview for this email message to see the exact folder/file.
Thanks,
Dina
itognet
July 15th, 2011, 06:39 AM
Hmm. Cant find it.
I can choose Edit Email Message, Delete Email Message, Advanced/Show Original Email Header.
Support Team
July 15th, 2011, 07:05 AM
It is found under the Advanced - More Actions - Open Original Email File Folder.
HTH,
Dina
itognet
July 15th, 2011, 07:10 AM
I do not have such an option.
I that menu I only have: Show Original Email Header.
Support Team
July 15th, 2011, 07:12 AM
In that case I tend to believe that you're using an older version where this feature wasn't supported.
itognet
July 16th, 2011, 01:15 PM
But where is the Original e-mail actually stored ?
Support Team
July 18th, 2011, 06:20 AM
With version 5.3 (changed later) run \RangerMSP\Server\ServerConfig.exe, visit the 'Email Connector' tab, scroll down, click 'Store Folders Setup', a window opens, navigate to the 'Default Filing Folder' tab.
Thanks,
Dina
itognet
July 19th, 2011, 12:14 AM
For other users. The Default e-mail filing folder is (Commit)Docs\Incoming
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