Linking Sales Staff to Commit Emails

[rfbalmer]

We need a way to link our sales team members to email that are generated out of CommitCRM. Right it is a manual process using Outlook. Any and ALL customer communications are routed to the appropriate sales team member to keep them abreast of customer issues and resolution status.

Is there a way to link a sales person to a customer account and have that show up on the CC section of customer emails coming from CommitCRM?

[Support Team]

If you open Tools > Options > Tickets - 2 while logged in as the appropriate employee (ie. the sales person) you can select Send me ALL emails for all Tickets. Additionally set the appropriate options on Tools > Options > Alerts for the employee.