Quote - Add charges to existing ticket

[lpopejoy]

You can create a quote from a ticket, but after you do that, you can't add the charges on that quote to the ticket it was created from... Am I missing some hidden option somewhere?

[Support Team]

Yes, you are missing something here :-)

You should convert the Quote to Charges. Then, during the process and as this Quote was originated from a specific Ticket you will see another check-box at the bottom of the conversion Window:

"Link Charges to the Ticket the Quote was create from (Ticket 0500-1234)"

When checked the new Charges will be added under the original Ticket.
It is checked by default so there's nothing you actually need to do.

Hope this helps.

[lpopejoy]

Wow! Answer more of my questions like that. :)

I'm going to have to see why this isn't being done!