adding color --

[raymond]

how cool would it be (and useful!) to be able to have items list in color. For example, color code tickets based on status. Or allow us to color code contracts. It sure would add a whole new dimension to the application!

//ray

[Support Team]

Sounds like a cook idea. Thanks.

[raymond]

With the new tags, we can now kind of color code based on contract and client but this still leaves workflow out of the loop. Any chance we can color code the Status (Status Extension) and Type fields as well. We are not talking about tags, just being able to use color for the text of these fields. For example, if a ticket were "new", we would have it display in orange and a ticket in a "scheduled" state would be in green, etc.

//ray

[Support Team]

You refer to Labels. With type and status there isn't a way to color code them. Thanks for asking.

[raymond]

Right. We already know there is no way to color code type and status. What I'm saying is that we need you to build the interface so that we can color code.

//ray

[Support Team]

Thanks, your feedback is noted.

[raymond]

HEY! I just noticed that a bit of color has been added to priority field -- don't know when that happened but sweet! Looks like color has been added to Immediate and High priority. Two quick suggestions:

1) let us define these background and font colors (for all priorities)

2) add color to the status and status extension fields.

thanks!

//ray

[Support Team]

​Right, colors for column with Immediate or High Ticket priorities ​were added in RangerMSP 8.
For consistency the same colors are used as the ones used for priorities under the Ticket Preview tab.

Your additional suggestion is noted. Thanks.