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lassenpc
April 30th, 2014, 12:51 PM
Hi - adjusted our 'New Ticket [TKT-<CMTLBLDATA_FLDTKTTICKETNO>] ' so that it would show who (the creator of the ticket, by nickname) created the ticket with the following:

<html>
<body>

Hello <CMTLBLDATA_FLDTKTCONTACTID_FLDCRDCLCCONTACTFIRSTNA ME>,<br><br>

<CMTLBLDATA_FLDGENCURUSER_FLDWRKNICKNAME> has created a new Service Ticket for your account. <br><br>

Asset: <CMTLBLDATA_FLDTKTASSETRECID_FLDASTNAME><br>
Issue: <CMTLBLDATA_FLDTKTPROBLEM><br><br>

Your Service Ticket tracking number: <b><CMTLBLDATA_FLDTKTTICKETNO></b>&nbsp;

<br><br>
Thank You!<br><br>

Lassen PC<br>
888-649-2880<br>
55 N. Union St STE D<br>
Susanville CA 96130<br>


</body>
</html>

But instead of it inserting the users nickname, I get a blank space there instead (on the actual emailed ticket)

Suggestions? Thanks!
Support Team
April 30th, 2014, 01:30 PM
Please use the following token for the nickname, instead of the one used above:

<CMTLBLDATA_FLDTKTCREATEUSER_FLDWRKNICKNAME>
lassenpc
May 13th, 2014, 01:23 PM
That worked perfectly. Thank you!