Change Assigned Account

[Support Team]

RangerMSP User Question*

We need to change the ticket association with company A to company B for proper billing and tracking. Can we do that now?

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer

This is now indeed possible.

You can change Ticket Account using the magnifying glass button next to the Ticket Account field under the General tab or from Tickets > Tools > Move Ticket to Another Account


* A few exceptions apply, like when a Quote was added under the Ticket, and some other cases, but in most cases you can simply change the Account and you're done!