History ticket changes to scheduled

[computersolutions]

Periodically we are getting a technician that moves a ticket from new to review and from his name to kim.
The history shows that was the last transaction, but when you look at the general tab it shows Scheduled and kim.

[Support Team]

Thank you for posting this.

This can happen when the same Ticket is open in more than one window and so it was updated in one window but the other window was not refreshed yet since there was no activity there - to do so you can go to the Preview tab and click Refresh or just close/reopen the window.

Hope it helps