open ticket per employee report --

[raymond]

is this possible?

//ray

[Support Team]

Yes, use the 'Tickets report by Manager' report (or a customized version of it) and filter the report to only include open tickets.

[raymond]

'Tickets List by Manager' (on open ticket) gives me a 432 page report (seriously!) that lists every ticket... all we want to know is a number of open tickets for each employee.

thanks --

//ray

[Support Team]

You could just customize Tickets List by Manager to give counts instead of listing them. For example, add a DBCalc field to the group footer and set to Count(Tickets - Ticket Number). Make sure to delete all the details fields from the Report otherwise it will print many pages again.

Hope this helps.

[raymond]

I'll see what I can do.

//ray