Auto mark not billable vs. billable

[Support Team]

RangerMSP User Question*

I am trying to locate how to have a specific customer be not billable regardless of the ticket/charge. The way the system is set up right now is that everything is marked billable unless it is unchecked and for a specific customer we need to remove this feature. Is there a way to do this?"


--
* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer

Sure, in order to for all Charges added under the customer to automatically be marked as Not-Billable, use a 'Block of Money' type of Contract. Even if you do not really sell such blocks to customers, you can still use it internally and log all charges under it.

Check out this guide to learn all about using it.