Delete multiple tickets

[Support Team]

RangerMSP User Question*

I had an error tonight and tons of tickets that were automatically created.
How can we delete all these tickets. I cannot do that one by one it would take the week



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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer

It is possible to batch-delete tickets, it deletes up to 30 tickets at a time.

Take a BACKUP before batch delete tickets!

Then proceed -

The key to success here is to FILTER the tickets list correctly to only include/list the tickets that you want to delete.

After filtering the Tickets list (and taking a backup!) - select the menu option Tickets > Tools > Batch Delete Tickets.

Hope this helps.