View Full Version : Recommended remote support tools?
Stanley Ng
June 4th, 2016, 02:08 AM
Hi all,
I would like to find out what's the recommended remote support tools that you guys using it for long term cost-saving (proprietary software) and widely use by most of the IT support company and customers?
Thanks.
Stan
nattivillin
June 5th, 2016, 04:43 PM
ScreenConnect
AN-Tech
June 6th, 2016, 08:43 AM
If you are talking about just for remote access and not an actual RMM program I would recommend ScreenConnect as well.
Stanley Ng
June 8th, 2016, 09:28 AM
Thanks for the recommendation. I'm currently using TeamViewer, however the renewal cost is high. It has to renew every 12-18 months.
Teamviewer is fast and good but a bit pricy...
Thank You
AN-Tech
June 8th, 2016, 01:53 PM
ScreenConnect is very reasonably priced as is their maintenance which is not required for continued use.
nattivillin
June 13th, 2016, 08:51 PM
We had TV before SC. Wouldn't go back....
PCClosure
September 9th, 2016, 06:41 AM
i will chime in about SC as well. weve been using screen connect since LogMeIn started charging about 2 years back. we wont look elsewhere! Screen Connect is a great remote access tool. although the pricing structure has changed since being acquired by LabTech, it is still a great product.
LeCutus
November 2nd, 2016, 09:23 AM
We have used Labtech RMM for a number of years.
Their major weak point was the remote access software.
We were just on the point of buying a SC licenses when ConnectWise bought SC.
We have been using it ever since and it is excellent.
lpopejoy
November 8th, 2016, 12:22 PM
Also on Screenconnect, as well. And also an Ex TV user.
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