Emailing Customers Automatically

[Support Team]

RangerMSP User Question*

We have a requirement to always email a specific contact at a customer whenever a new ticket is opened for them or a ticket is closed.

Can this be done automatically? Triggered by the software?

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer

Sure, such emails can be automatically sent to the customer using the Alerts to Customers feature of the Alerts Server module.