View Full Version : Untidy and missing tickets
pops1000uk
June 29th, 2017, 09:46 AM
Can CommitCRM be setup to notify us of missed tickets or aging tickets etc? We seem to be missing alsorts.
We get our voicemails to a ticket etc.
Support Team
June 29th, 2017, 10:47 AM
The Report Scheduler for Employees module may help here as you can configure it to email you, once a day, a list of all tickets being opened more than 24/48/etc. hours.
Hope this helps.
Craig Corfield
July 29th, 2017, 04:22 PM
pops100uk try using filters to manage your tickets. You can check last update date open for more than X days etc. Works well for us :)
Support Team
July 31st, 2017, 06:08 AM
@Craig - Thanks!
In addition to using Scheduled Reports and configuring the filter as Craig suggested, you can also add an item/s to the Live Data Pane that will show tickets being opened more than 24/48 hours.
Hope this helps.
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