Repeat tickets

[al3xxx]

One more...What report or field can i use in order to report on accounts that call multiple times for the same issue? If there is even one. Any reply would be amazing! Thank you!

[Support Team]

In case you refer to the Ticket Type field, then there is a report called Tickets List by Account and Type that is sorted by and grouped by Accounts and Ticket Types, so for each Account you'll see a breakdown by Ticket Types.

Hope this helps!