"general" won't disappear

[Product User]

Hi,
Under Ticket-> Type selection field we are able to customize the list. The list does not contain the work “General” but it appears in the new ticket entry screen. I do not have “General” as a selectable.

Please advise how to make “general” go away......



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[Support Team]

The "General" value used to exist in the list, and it was renamed at some point. I believe it is currently set as the default value to be used for this field and this is why it appears in the "new ticket" window.

To define a new default value for the "Type" field, you should right-click the field > Field Settings > Field Behavior tab > Default Value > Select a new value from the list.

Neta