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Forum: RangerMSP Software Discussion Forum (CCRM)

February 17th, 2015, 11:17 AM

Replies: 3

Incoming email connector question

Posted By bxmas72

I would like to revisit this issue because I have more time to look into it.
What you stated is not happening. All of the support emails we get appear to come from...

Forum: RangerMSP Software Discussion Forum (CCRM)

October 31st, 2014, 10:55 AM

Replies: 35

Remove MASS tickets

Posted By bxmas72

@LawsonTech and @lpopejoy
Thanks for the scripts!
I have over 5000 erroneous tickets to remove and these scripts worked

Forum: RangerMSP Software Discussion Forum (CCRM)

October 30th, 2014, 08:32 AM

Replies: 3

Incoming email connector question

Posted By bxmas72

When a client sends an email to the public email address via connector why isn't their email/name displayed in the email? It has support in the from: field.
Is it possible for incoming support...

Forum: RangerMSP Software Discussion Forum (CCRM)

October 29th, 2014, 04:34 PM

Replies: 5

Old Emails Being Re-sent After Changing Pop User In Mail Connector!

Posted By bxmas72

Thank You!!! This resolved my issue.
Now next is there a way to delete more than one ticket in the tickets tab? Or do I have to do it one at a time?

Forum: RangerMSP Software Discussion Forum (CCRM)

October 29th, 2014, 01:35 PM

Replies: 5

Old Emails Being Re-sent After Changing Pop User In Mail Connector!

Posted By bxmas72

After changing the pop3 account user in the email connector settings the connector started sending old emails through the support account.
The only way I'm able to stop this is to disable the...

Forum: RangerMSP Software Discussion Forum (CCRM)

October 14th, 2014, 03:35 PM

Replies: 1

Exclude employee from support emails

Posted By bxmas72

Is there an option to exclude an employee(s) from not receiving the support emails?
I tried removing the users email address but they were able to still get the support email.
I am using CommitCRM...

Forum: RangerMSP Software Discussion Forum (CCRM)

August 29th, 2014, 10:59 AM

Replies: 1

Issue with account not creating tickets

Posted By bxmas72

We use the email connector for all of our clients and have no issue when clients email our support address which will generate a ticket for them and forward the email to the client.
But for one...

Showing results 1 to 7 of 7

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