Forum: RangerMSP Software Discussion Forum (CCRM)
May 14th, 2024, 08:42 PM
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Replies: 7
I think weeks and months are interchangeable to the Support Team... The forum just like the product looks completely the same.
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 14th, 2024, 08:38 PM
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Replies: 15
As promised, we found an alternative to CommitCRM after more than 10 years. We will not be renewing next month. The lack of communication and progress has been a big letdown after using the product...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 10th, 2024, 10:33 PM
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Replies: 9
"at this time I cannot say when it'll get implemented." for 5 months you cant say if anything will be implemented! If ANYTHING is being worked on, why is there not a roadmap to let people know what...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 10th, 2024, 10:27 PM
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Replies: 7
We still can't upload HEIC images. We started storing those images in another service we are testing to replace RangerMSP. There have been no updates and no roadmap released. We are done guessing...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 19th, 2024, 10:10 PM
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Replies: 15
"a little stale" is an understatement that has been for years. I keep hoping for some improvements but the last 3-4 "updates" have just been letdown after letdown. Still waiting for a good way to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 9th, 2024, 10:06 AM
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Replies: 15
Now over 16 months and still not a single word about upcoming releases... the only this I noticed was that it's been so long since an update that the latest update normally pinned to the top of the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 2nd, 2024, 03:18 PM
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Replies: 15
now over 15 months and still no updates and no announcements of what to expect. We have been using CommitCRM(RangerMSP) for over 10 years and I don't see renewing the service plan. We got absolutely...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 20th, 2023, 11:29 PM
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Replies: 15
I've been asking this for a while. No updates in over 14 months so last years support plan was a waste of money. They don't put out a road map so we don't even know if they are still working on it....
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 15th, 2023, 09:52 AM
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Replies: 7
There have been no updates for 14 months now. Glad we paid for the annual subscription for updates... how about at least changing the photos to allow HEIC images since it is the default format from...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 13th, 2023, 11:36 AM
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Replies: 9
any update on adding the body to the email to search? Theres been no update for over a year. I hope there are some major improvements coming. At the very least this request, but it would be nice with...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 25th, 2023, 02:54 PM
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Replies: 9
Any plans of adding the body of the email to look for company names? We have to keep reassigning tickets created by these systems. If it could search the body as well as the subject it would save us...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 9th, 2022, 11:12 AM
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Replies: 9
This is an issue since I can't change the subject line with these two services and it does reply to one of the emails to say a ticket was created. The ticket gets created under the main account and...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 7th, 2022, 12:55 PM
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Replies: 9
We are trying to integrate two new services into the ticket system. The issue is that the account name is within the email and not in the subject line. Is there any way for it to look at the body of...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 7th, 2022, 12:50 PM
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Replies: 7
we are doing the same thing with the same pain at the end of the year
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 2nd, 2022, 03:48 PM
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Replies: 1
When trying to access the desktop app over a VPN it is so slow that it is not usable. When using the SQL database there is no reason for this to be so slow. The web interface is ok but nowhere near...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 29th, 2022, 01:26 AM
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Replies: 3
Pretty much everything offers 2FA at this point but still waiting for it as an option to a program that contains our client's info. This is even more of an issue if you have the system configured...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 29th, 2022, 01:23 AM
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Replies: 13
Pretty much everything offers 2FA at this point but still waiting for it as an option to a program that contains our client's info. This is even more of an issue if you have the system configured...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 5th, 2022, 01:47 PM
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Replies: 14
I changed my iPhone a while back to make it easier to use photos but clients that send images tend to still have the default on their phones. And you also have people the like the format
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 4th, 2022, 11:55 PM
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Replies: 14
The photo album is a good start, but it should be a tab in the ticket or asset. Aside from the icon changing from yellow to grey, it's not very noticeable that there are images attached. It would be...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 21st, 2022, 01:42 AM
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Replies: 2
are there any plans to have a better way of creating reports? With newer computers using 4k monitors it is impossible to use the Report Builder... aside from it being difficult to design...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 21st, 2022, 01:27 AM
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Replies: 14
With the new integration to IT-portal. Have you looked at their image gallery? that would be the ideal way to see the images in the desktop program. I am on the fence with subscribing to their...
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Forum: Reports
January 28th, 2021, 01:08 AM
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Replies: 3
how can you get all of the contacts including the secondary?
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 18th, 2020, 09:36 AM
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Replies: 1
ever since the upgrade, I get this message:
Failed Database Backup (SQL)
Live SQL database backup failed due to wrong configuration.
The backup program name is now: CRMBackup.exe
Please use the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 11th, 2020, 09:06 PM
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Replies: 3
Why is email the only option for 2FA? It would be much faster to use an authenticator app like Authy or Google, or at the very least use SMS. It would seem like an easy addition to use Authy.
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 28th, 2020, 06:05 PM
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Replies: 13
+1 for Authy with a push accept on iPhones
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