Forum: RangerMSP Software Discussion Forum (CCRM)
October 25th, 2010, 01:41 PM
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Replies: 5
I would think the system could have 1 of two options, either the alert goes to the Account manager for that client or have an option for all Expired/Red tickets send an email to the ticket dispatcher...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 25th, 2010, 12:35 PM
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Replies: 5
yes we understand they are displayed in red but if the employee is out, we want someone else to be notified that it hasn't been updated or marked as completed (maybe its in the employees queue but...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 25th, 2010, 09:38 AM
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Replies: 5
We use Due dates to track either when a ticket should be completed or addressed by. the current problem is a ticket can be created with a due date and time, that time can pass while the ticket is...
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Forum: Running an IT Services Business
October 25th, 2010, 09:08 AM
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Replies: 2
We track this but our programmers pull data from the database and provide hours billed vs worked and percentages per day with goals per week etc... I would be interested to see what others minimum %...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 25th, 2010, 07:12 AM
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Replies: 48
Add me to list to know when something happens here
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Forum: Running an IT Services Business
January 27th, 2010, 12:28 PM
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Replies: 8
WTB, i can't find anywhere int he features, video or website, where it can differentiate passwords based on having many different clients, as stated above, this seems to be for an internal IT person...
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Forum: Running an IT Services Business
January 21st, 2010, 08:53 AM
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Replies: 8
Sherry,
We had considered this but the problem is that CommitCRM can't control the detail level user access we would need. For example, we may have some account managers or senior engineers that...
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Forum: Running an IT Services Business
January 20th, 2010, 06:44 AM
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Replies: 8
Another pain point of ours is managing all customers passwords, documentation, etc... What are you all using for this?
I know CommitCRM has the asset tab but that doesn't come close to storing all...
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Forum: Running an IT Services Business
January 20th, 2010, 06:32 AM
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Replies: 6
I know inventory has been discussed in the thread already but i was curious what you all used to track internal items? For example we ahve a few "tech laptops" that get carried around as needed,...
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Forum: Running an IT Services Business
January 20th, 2010, 06:25 AM
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Replies: 8
We also had issues with Symantec and have switched to Trend Micor business class. Its very good and "light". Make sure to get their registry tweaks you can push out which greatly improve...
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Forum: Running an IT Services Business
January 20th, 2010, 06:23 AM
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Replies: 10
We have Zeinth as well (not to bad except for the horrible language barrier and all the calls seem to "happen" around 3am as stated above by other vendors as well. For customer who don't want to pay...
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