Forum: RangerMSP Software Discussion Forum (CCRM)
November 22nd, 2020, 04:29 PM
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Replies: 9
Love some of the new features in the pipeline for Version 26, especially the AUTO-REOPEN ticket on customer REPLY. This is huge for us. ETA?
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 21st, 2020, 07:57 AM
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Replies: 12
Impressive, it works! Suggestion for improvement... allow filtering in API server to provide multiple passwords with levels of restricted access (i.e. no reply, no data extraction, submittal only,...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 17th, 2020, 09:43 AM
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Replies: 12
Can you post an example XML email I should try (base structure, with 0500-XXXXX as a placeholder)?
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 14th, 2020, 06:25 PM
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Replies: 12
If all I had was two pieces of information, what would be the most efficient method (via XML) to handle the following:
Add a History Note To Existing Ticket with only: Ticket Number [0500-10000] &...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 28th, 2020, 07:43 AM
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Replies: 12
Adding to this, we really need the ability to use the ticket# in an XML email to do automation with Zappier, client helpdesks, etc. Would be HUGE if we could reference actual ticket number in API/XML...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 28th, 2020, 07:41 AM
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Replies: 13
Microsoft Azure Application Proxy. Just do this.
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 24th, 2020, 06:47 AM
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Replies: 12
This doesn't help when working with external data (i.e. CSTAT). Really need a direct to ticket link option based on ticket#.
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 23rd, 2020, 08:37 AM
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Replies: 12
Can we link to ticket by ticket number? I.E. https://commit.acme.com/?ticketid=0500-1234
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 31st, 2020, 01:15 PM
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Replies: 1
Just started receiving these errors today, help!
*** Errors occurred while processing the attached Email.
You should process this Email manually.
Details:
Data import procedure halted due to an...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 22nd, 2020, 10:48 AM
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Replies: 9
Super high priority. We are using Conditional Access and Azure Premium to control access to POP3 on our account so we're meeting Microsoft CSP compliance, but we definitely need a solution before...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 28th, 2020, 02:50 PM
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Replies: 9
Alright Commit... what's the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 19th, 2020, 08:30 AM
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Replies: 1
Anyone using PowerBI for CommitCRM KPIs?
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 19th, 2020, 08:29 AM
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Replies: 2
It would be AWESOME if we could get:
1) A "last update" date (internal) on tickets (i.e. the last time a ticket was touched by a tech)
2) We could customize our own live tile filters (the pre-made...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 15th, 2020, 05:04 PM
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Replies: 13
+1 or just allow for RADIUS and let us handle it ourselves
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 18th, 2019, 10:12 PM
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Replies: 1
So... a user changes their password, and the O365 connector BREAKS without notifying, or alerting. It just stops working until that user reconnects their account from the CommitCRM Windows Client....
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 30th, 2019, 12:59 PM
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Replies: 5
+1 to being able to use labels in all Filters / Reports / Live Data Tiles / etc / etc/ etc
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 22nd, 2019, 12:50 PM
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Replies: 1
We could really use something to automatically notify our techs when they have tickets that aren't meeting SLAs or a list of tickets with no updates in the last X number of days, etc.
The current...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 5th, 2019, 11:50 AM
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Replies: 10
Anyone upgraded to v23 and sync'd up the O365 connector?
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 21st, 2019, 11:24 AM
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Replies: 1
It would be amazing if we could setup scheduled reports w/ HTML format and links directly to tickets for our employees:
Example: A report showing all tickets without updates for 7 days, delivered to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 19th, 2019, 08:39 AM
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Replies: 12
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 16th, 2019, 11:52 AM
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Replies: 5
Create a single "charge" at $0 with an Item called "Commit-QB PO" or similar. Add your PO to that Charge description & have ticket numbers/
Otherwise we just include the PO# to every charge...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 16th, 2019, 11:45 AM
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Replies: 12
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 13th, 2019, 12:03 PM
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Replies: 3
We were hoping there was a way to basically do a skip all, with an explicit allow for rules we want above the Skip All. It sounds like we’re going to have to play whack a mole By creating skip rules...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 12th, 2019, 08:04 AM
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Replies: 3
Before we execute the integration, we need to know if the following is possible using skip rules or other configuration options:
SKIP all alerts EXCEPT Server Backups & Workstation Anti-Virus...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 6th, 2019, 08:05 AM
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Replies: 10
Anyone else have experience with other items here? We’re very interested in the AsvantageSQL encryption.
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