Forum: RangerMSP Software Discussion Forum (CCRM)
October 18th, 2022, 07:38 PM
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Replies: 1
I recently left a partnership at an MSP that used RangerMSP since 2015.
I built several extensions to RangerMSP that I am working on getting published to share with the community. Among them:
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 22nd, 2022, 07:30 AM
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Replies: 3
Thanks! That definitely will make the ticket sync easier.
Any thoughts on adding tracking other records? I've ended up with duplicates (contacts, contracts, accounts, charges, etc) in our data...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 21st, 2022, 11:47 AM
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Replies: 3
It appears RangerMSP, when you perform a delete of a record, it just PURGES the record from the table (charge, ticket, contact, account, etc).
Is there any tracking of DELETED items by RECID? like...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 15th, 2022, 10:42 AM
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Replies: 4
I would also recommend the ability to have end-user password management.
OR
Integrate with a standalone password manager.
Many of our clients want a password management platform. Would be nice to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 15th, 2022, 10:31 AM
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Replies: 1
When you Modify an Item it DOES NOT update the existing contract charges that CONTAIN an item.
I understand why (you may not WISH to retroactively update legacy clients plans, etc)
But often this...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 19th, 2020, 10:10 AM
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Replies: 7
Please see our post here
Part of our integration is a utility that exports the CommitCRM data into a MS SQL database.
From there you could easily query data using standard SQL data methods.
We've...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 28th, 2020, 08:19 AM
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Replies: 10
I would call us in Alpha stages, but ultimately here's what our system is capable of today:
CommitCRM sync with Microsoft SQL data warehouse
Data collector (Powershell that runs at client location)...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 25th, 2020, 08:11 AM
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Replies: 2
Excellent - that's exactly what I needed!
Thanks!
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 24th, 2020, 09:07 AM
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Replies: 2
We have Managed service contracts (setup as recurring global contracts)
We have a Labor Type (L-Managed Service Labor) This indicates the labor is a service that is INCLUDED within the support...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 22nd, 2020, 07:51 PM
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Replies: 10
We are in active testing now of synchronizing ad and O365 into CommitCRM contacts. We are also storing info in the notes fields about what plans/skus a contact is subscribed to.. I'll have my...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 19th, 2020, 03:45 PM
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Replies: 12
Let me ALSO request this.
Not ONLY this, but I'd request that CommitCRM move to delivering API first, or "as-a-first-class-citizen" development...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 31st, 2019, 10:30 AM
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Replies: 3
Well, no it doesn't help! ;)
Can you take this as a feature request? I understand the security issues with password themselves, but metadata would be valuable for validation.
For instance: We...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 30th, 2019, 09:42 AM
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Replies: 3
Is there a way (via ODBC) to query the tables to verify which assets have passwords linked to them?
I know the passwords themselves cannot be queried (which makes sense for security), but I'd like...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 29th, 2019, 11:18 PM
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Replies: 49
We have already written a CommitCRM JSON Web API for common tasks. This just lives on an IIS server that has LAN access to the CommitCRM...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 25th, 2019, 08:31 AM
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Replies: 1
Just an FYI (and recommendation to fix).
Changing a contract code (not a standard field - it is performed via a "change contract code" function, not just a text field edit) does not update the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 20th, 2019, 11:22 AM
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Replies: 1
I'd like to have the location with a dropdown when sorting for a particular account/client.
Ie: Choose the account AND dropdown or type in a location match.
BUT I don't want the end-user to have to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 19th, 2019, 10:19 AM
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Replies: 1
I could use some help translating the contracts.
Contracts have a Type.
the field is 'CONTRACTTYPE' and is a single letter value.
CONTRACTTYPE appear to be in the "BPLANS" table.
However I end up...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 19th, 2019, 03:12 PM
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Replies: 3
Ok - this is a feature I've been waiting for... now, my simple request is to ALSO add this capability for "Contacts"
We have both asset-tied, and USER-tied contracts, and I'd like to have default...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 22nd, 2019, 09:46 AM
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Replies: 2
Thanks! I think that's what I need
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 21st, 2019, 03:26 PM
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Replies: 2
How can I identify an auto-renewing contract when querying the database directly?
I was looking in BContracts, but couldn't find a field that identified auto-renewal settings.
Thanks!
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 4th, 2019, 09:32 AM
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Replies: 1
Messages pile up in the CommitCRM outbox.
Restart the CommitCRM server service, and they start flowing again, maybe for a few hours, maybe for a day, but ultimately it will happen again...
There...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 1st, 2019, 02:55 PM
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Replies: 10
Yeah - we are aware of the URL, but the users we want a link for are the technicians that use the full Windows client (one of the things we LIKE most about CommitCRM, is you are one of the few...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 31st, 2019, 06:25 PM
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Replies: 10
Commit - would you consider a feature request for this?
Most everything in commitCRM is referenced with a RECID of some sort, what if we could run CommitCRM.exe -recid=1234abcd and if the client was...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 3rd, 2018, 02:19 PM
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Replies: 3
Is there any record in the data tables, or way to identify WHICH tickets were merged at some point?
Thanks!
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 30th, 2018, 03:29 PM
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Replies: 3
It's not a frequent issue.
My main concern is I want to be pro-active on checking that it is working.
I have some CUSTOMERS that use commitCRM, and we monitor their infrastructure as part of our...
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