Forum: Running an IT Services Business
September 4th, 2011, 05:11 PM
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Replies: 4
We pay someone to post 3 times per week on Facebook and Twitter. It only works if you are consistent. We now get 3-5 questions per week through our page and this leads to them bringing in their...
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Forum: Running an IT Services Business
September 4th, 2011, 04:59 PM
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Replies: 13
Don't put the monkey on your back because your customer is having cash problems. Work out a solution and get 50% upfront from now on.
Last year I made the mistake of rushing out to swap out a dead...
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Forum: Running an IT Services Business
September 4th, 2011, 04:52 PM
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Replies: 10
JoshuaB: Your answer is the best customer service solution and while it might cost more, will bring in more business.
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Forum: Running an IT Services Business
September 4th, 2011, 04:50 PM
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Replies: 10
Do not put your cell on your card, ever. Offer it up as a perk only if you have to. I've learned this the hard way after 10 years of business and then trying to grow due to office space and other...
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Forum: Running an IT Services Business
September 4th, 2011, 04:45 PM
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Replies: 11
The longer we're in business the more we learn about hiring and firing and how we hope the next person we fire will be the last. I've learned good traits from watching my Father in a different...
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Forum: Running an IT Services Business
September 4th, 2011, 04:37 PM
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Replies: 6
We use Mozy (reseller). I've been looking for a more inexpensive solution that is as good as Mozy but have come up empty. Carbonite for home use is $5 per month for unlimited. Mozy used to have...
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Forum: Running an IT Services Business
September 4th, 2011, 04:33 PM
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Replies: 6
pops, any chance you would post your activity templates for all to see?
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Forum: Running an IT Services Business
September 4th, 2011, 04:04 PM
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Replies: 6
We use a Buffalo 2 drive system with RAID1. 2 X 2TB. Interface is easy. We started imaging all drives that came in due to people saving stuff on the Root of C:\
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Forum: Running an IT Services Business
September 4th, 2011, 04:00 PM
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Replies: 7
The Only option is really QuickBooks.
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Forum: Running an IT Services Business
September 4th, 2011, 03:59 PM
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Replies: 1
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Forum: Running an IT Services Business
September 4th, 2011, 03:58 PM
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Replies: 37
We use Logmein Central. Got a great introduction price of $199.99 for the first year. I realize the software must be setup on their computer prior to us remoting in, and we install it on everyones...
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Forum: Running an IT Services Business
September 4th, 2011, 03:49 PM
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Replies: 8
Our referral program works like this. Customer receives a 'thank you' letter in the mail with 3-5 business sized referral cards. These cards state they are good for a free $50.00 diagnostics on a...
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Forum: Running an IT Services Business
September 4th, 2011, 03:42 PM
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Replies: 4
Our company isn't quite large enough to start implementing this. However, we have BEGGED most of our business customers to block sites because of their constant spyware battles. For some reason the...
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