Forum: Running an IT Services Business
October 6th, 2009, 09:58 AM
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Replies: 3
Targeting schools is a great choice. Provided you service homes on top of businesses, there’s also some hidden business in there, i.e., providing IT service to the teachers and other staff members. ...
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Forum: Running an IT Services Business
September 29th, 2009, 06:03 AM
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Replies: 4
Some customers insist on negotiating our service rates and agree to sign a contract only after they receive a discount (sometimes it seems any discount will do). If I really want to keep them I try...
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Forum: Running an IT Services Business
September 29th, 2009, 05:52 AM
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Replies: 1
We provide training sessions a couple times a year where we review procedures that help customers stay organized. Most of these sessions are informal and customers seem to be very appreciative of...
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Forum: Running an IT Services Business
September 29th, 2009, 05:49 AM
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Replies: 4
We make sure to check prices of new suppliers and always negotiate prices with our suppliers and subcontractors. Most of the time suppliers will want your business and will match if you quote a...
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Forum: Running an IT Services Business
September 25th, 2009, 07:51 AM
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Replies: 3
We usually try to assign a specific technician to handle the same customer. We found out most customers prefer it but it's become a hassle when too many customers ask for a specific technician. Do...
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Forum: Running an IT Services Business
September 24th, 2009, 07:40 AM
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Replies: 8
@chrisits: thanks!
@smelvin: great tips! thanks for the advice.
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Forum: Running an IT Services Business
September 23rd, 2009, 05:46 AM
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Replies: 8
Trying to expand my customer base and plan a budget for it. Anyone care to input on percentages of new referrals coming in from customers vs. advertising?
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Forum: Running an IT Services Business
September 23rd, 2009, 05:35 AM
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Replies: 5
We actually asked our guys what they think they should make, and reached a happy ground on 20% of net.
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Forum: Running an IT Services Business
September 23rd, 2009, 05:27 AM
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Replies: 4
Tried it but found out pretty quickly it takes up too much of my time and I would have to employ an external resource to manage this. Will get to it eventually, but I'd also be happy to know if...
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Forum: Running an IT Services Business
September 23rd, 2009, 05:11 AM
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Replies: 10
Worse thing you can do is panic about an unhappy customer. When you provide service for a living, there is always one customer that seems he will never be content.
I follow a simple set of...
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