Forum: RangerMSP Software Discussion Forum (CCRM)
December 16th, 2019, 03:58 AM
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Replies: 12
Hi all,
any news about this issue? We have to insert thousands of contracts again and we are looking for a way to do it automatically (or less manually, at least :)
Thanks
Fabrizio
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 14th, 2018, 09:46 AM
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Replies: 3
Hi all,
I have the same problem. When I try to send an email to an Account in CommitCRM, in the subject of the mail (not in the body) I find the strange text into the Outlook subject (the strange...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 29th, 2017, 08:08 AM
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Replies: 3
Same problem here, on different PCs, all with antivirus on and updated.
So far, we tried the following:
- Run CommitCRM as Administrator
- Run CommitCRM in Compatibility Mode (windows 7).
The TO...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 3rd, 2017, 07:41 AM
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Replies: 1
Hi,
as per thread title, from time to time we are experiencing the following error when we create a new asset and then try to save and close it via the ctrl+G shortcut:
"SearchQry: Error 5041: The...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 23rd, 2017, 04:08 AM
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Replies: 3
Hi,
we tried using different users and different browsers (Chrome Desktop, Edge Desktop, Chrome Mobile) and the charge is not added via "quick charge", even after emptying the browser cache. We...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 18th, 2017, 02:07 AM
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Replies: 3
Hi,
we are trying to use the "Quick Charge" button in the web interface, but we are experimenting the following issue: we are able to fill in the charge detail, but when we click ok the "Add"...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 11th, 2017, 07:07 AM
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Replies: 1
Hi all,
is it possible to add a filter to the list of charges printed in a Technician Service Form report? Or do we have to print them all?
Thanks,
Fabrizio
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 9th, 2016, 07:52 AM
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Replies: 3
We tried what you suggested, but we are still having the same problem. I'll send you an email with the complete logs.
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 9th, 2016, 05:38 AM
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Replies: 3
Hi all,
we are experiencing a problem with email alerts after upgrading to version 12: the server does not send any mail. The email delivery component seems to crash on server start. We found the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 10th, 2016, 02:04 AM
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Replies: 1
Hi all,
we are trying to broaden the area where the customer has to digitally sign, because it is too small and it becomes difficult to write a full name inside it.
Is there a way to make it larger...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 26th, 2016, 11:49 AM
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Replies: 5
Thanks but, as I stated before, tax were just an example: we need to add also other account fields (web address, etc.): where can I find them?
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 26th, 2016, 10:54 AM
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Replies: 5
Thanks for your quick reply.
Unfortunately I cannot see the tax fields (and also other account fields we need: e.g. the account web address) in the "Data Tree" and in the "Fields" section of the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 26th, 2016, 09:39 AM
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Replies: 1
Hi,
we need to add two different (customer and technician) signatures to our custom report, so that the technician too can sign via the web interface.
Is there a way to achieve...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 26th, 2016, 09:27 AM
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Replies: 5
Hi,
we need to add some Account details (nominally the Account's VAT Code) in our custom "Technician Service Form Including Charges" report. How can we achieve this?
Thanks,
Fabrizio
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 4th, 2016, 04:31 AM
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Replies: 2
Thanks a lot. We solved using 'Custom Settings' as suggested by you.
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 3rd, 2016, 11:37 AM
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Replies: 2
Hi,
We need to change the default value of the billable field in the insert form of a new charge. In particular, we would like the billable field to be always set to on.
Is there a way to do this...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 9th, 2015, 11:04 AM
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Replies: 6
Talking about you're next release, we would like to have this feature in it: the "Text" field in the ticket section should search inside the "File as" field of the ticket's account too. Do you think...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 24th, 2015, 02:33 AM
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Replies: 6
Thanks again, we will use the text search feature.
Also we look forward to seeing your next release ;)
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 23rd, 2015, 02:44 AM
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Replies: 6
Thanks a lot for your answer.
By using the table search, as you suggested, we can jump between table rows and find the desired results one by one.
Is there a way to filter the results, so that we get...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 20th, 2015, 02:24 AM
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Replies: 6
Hi all,
we have a lot of closed tickets and we would like a way to easily find them by using a partial account description or company name (Tech rec. id: FLDCRDFULLNAME or FLDCRDCOMPANY).
By now, we...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 9th, 2015, 02:39 AM
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Replies: 1
Hi,
I am experiencing a data loss problem when I modify an account and then add a contract to it.
The steps to reproduce the problem are the following:
1 - Enter some new data in an existing...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 6th, 2015, 01:39 AM
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Replies: 12
I am really sorry, but I have to insist. We need to insert about two thousand contracts and we'd strongly prefer to do it automatically. It is a bulk operation that we have to do only once.
So, I...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 5th, 2015, 10:13 AM
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Replies: 12
Thanks for your quick reply. Is there any other way (e.g. ODBC) to add Contracts programmatically or the only way of inserting contract by now is manually?
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 5th, 2015, 10:02 AM
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Replies: 12
Hi,
I need to insert a new Contract via Web API, but as far as I can see all the properties of the Contract object are read only. Is there a way of insert a new Contract or this is a web api...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 29th, 2015, 04:47 AM
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Replies: 1
Hi,
we have CommitCRM (version 9.0.0.7) installed with SQL Database Server (version 10.10).
Now we need to add 10 more concurrent SQL connections: can we simply buy these new licenses on your eStore...
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