Forum: RangerMSP Software Discussion Forum (CCRM)
July 28th, 2009, 07:21 PM
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Replies: 9
Ditto. Same error. OK through it and all seems well. I have turned off UAC and still receive the error.
Vernon Southmayd
Creative Computing
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 18th, 2009, 04:37 PM
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Replies: 13
AJ,
Thanks for the offer. I am going to run up a new VM, move CommitCRM and reinstall Labtech on the same server to take another run at this. I was using a trial version of CommitCRM on the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 18th, 2009, 10:23 AM
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Replies: 13
AJ,
Interesting it was my understanding that the ticket would only be created in Commit, and that all work on the ticket had to be done inCommitCRM. If you close a ticket in Labtech does it close...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 13th, 2009, 12:47 PM
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Replies: 15
Hello fellow Labtech Evaluators,
AJ and I have been trading some ideas on the current Labtech to CommitCRM Ticketing and Time tracking integration. We are looking @ LabTech as a possible...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 1st, 2009, 06:20 AM
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Replies: 7
Another possible solution if you need multiple users could be to load either XEN, virtualbox, or even Citrix Xenserver on a central server, load indidivdual XP VMs dedicated to running CommitCRM and...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 26th, 2009, 10:49 AM
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Replies: 15
Could anyone using the Commit/Labtech Integration specify the integration hooks between the two systems: ie. Assets, Tickets, etc
Vernon Southmayd
Creative Computing
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 22nd, 2009, 10:04 AM
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Replies: 24
All of my tickets are closed as the result of an labor charge item. 90% of time I cut and paste the charge description into the resolution. When I forget the resolution and close the ticket, I end...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 21st, 2009, 08:06 PM
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Replies: 24
This would be very useful, and seems to make sense.
Vernon Southmayd
Creative Computing
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 20th, 2009, 11:23 AM
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Replies: 7
If the convert unrecognized email to ticket feature is implemented please make it an option that can be turned on/off. I am not interested in potential spam tickets hitting my phone as text messages...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 19th, 2009, 06:46 PM
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Replies: 10
We are Kaseya now and Integrating Kaseya Alerts to CommitCRM tickets. Kaseya to CommitCRM assets is on the to do list. Kaseya offers access to the asset data either through their API, or sqlviews. ...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 17th, 2009, 10:04 PM
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Replies: 10
Are you using Kaseya or Level Platforms? We are a Kaseya user. I am looking for Kaseya users to discuss integration best practices ie. K alert to C ticket or K ticket to C ticket. Kaseya has a...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 29th, 2009, 07:47 PM
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Replies: 10
Ditto on the 5.0 Beta. Don't feel the need to discuss it outside of the beta environment due to the privilege of having access to it. I have not even said 5.0 until I saw someone else drop the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 16th, 2009, 05:31 PM
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Replies: 5
I am currently using Kaseya Alerts emailed to the CommitCRM email connector to CommitCRM tickets. See this thread.
I have been debating the value of using Kaseya Ticketing to create CommitCRM...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 26th, 2009, 06:27 AM
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Replies: 5
Samuel,
By upgrading to the CommitCRM SQL database option you should be able to address this security concern. It should afford you all of the same client/server security options as MS-SQL. Also...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 22nd, 2009, 06:07 AM
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Replies: 7
So it sounds like there is no publicly available API from N-able?
Vernon
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 21st, 2009, 08:49 AM
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Replies: 7
I am assuming N-Able does not let you change the format of their Email alerts. I do not have Kaseya inject XML alert emails into CommitCRM directly. I am using the CommitCRM Email Connector to add...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 19th, 2009, 06:59 PM
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Replies: 7
Luke,
Open up a support ticket and they will get the API document to you. Last I knew it was still in beta so it was not posted publicly, but it has been working well for us. To read data they...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 19th, 2009, 03:15 PM
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Replies: 37
Luke,
Uservoice is a great solution for this since there is no need to compile a list first. Anyone can get a free account and create there own features for voting. Voting is actually anonymous so...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 18th, 2009, 05:16 PM
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Replies: 37
Unfortunately the forum posts do not lead real well to develop features and rank their value. Let's try this.
http://commitusers.uservoice.com/
I would like to concentrate on things that can be...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 18th, 2009, 05:03 PM
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Replies: 6
I appreciate the effort to find a middle ground, but teasers and roadmaps are not equivalent information to make decisions. I would rather have no information since the teaser lets our mind wander...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 18th, 2009, 04:53 PM
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Replies: 5
A couple random thoughts.
First off there was an update to CommitCRM 4.4 to allow the use of fields other then the File As field. I don't understand why it might be a problem, but since they went...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 16th, 2009, 06:54 PM
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Replies: 3
Sure thing. It is on the way.
Vernon
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 16th, 2009, 12:33 PM
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Replies: 6
I understand why it was taken away. Roadmaps are not a guarantee of performance, but others may not understand and attempt to give grief when they do not materialize. It would be nice to know what...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 15th, 2009, 09:57 AM
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Replies: 6
Not to nag, but could could CommitCRM layout the features that have been commited to the 4.5 release and an estimated release date. I notice that the product roadmap has been removed from the site. ...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 14th, 2009, 05:30 PM
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Replies: 3
CommitCRM already has the interface in place to pull at least some of this off. With the email connector you have the ability to create new records in CommitCRM based off formmail type scripts on...
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