Forum: RangerMSP Software Discussion Forum (CCRM)
March 2nd, 2010, 01:19 AM
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Replies: 60
CommitCRM Team,
I just wanted to give you some feedback. Without a clear RoadMap of where the product is going and what is in development I have been forced to Bail on CommitCRM - Just not knowing...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 2nd, 2010, 12:57 AM
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Replies: 3
for some of our clients we have more than one contract (eg one for phone/remote support and another for monitoring or something else).
If we do the "Forcing a Default Contract for an Account" as per...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 28th, 2010, 07:19 PM
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Replies: 3
Hi there,
For clients that have more than one contract is there a way to set one of the contracts as the default contract?
Cheers,
Jeremy
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 1st, 2010, 08:40 AM
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Replies: 32
dont know if i am the odd one out or what - but just wanted to let you know that I am using Quickbooks Pro 08/09 (Australian) and am not having the problems you guys are having. If you want me to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 1st, 2010, 03:32 AM
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Replies: 60
CommitCRM Team - Any update on when then next release is going to happen? Surely you guys have a schedule and or plan that you can release?
I think we have been more then resonable with our...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 29th, 2010, 05:09 PM
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Replies: 16
If you are going to use more then one contract good luck sorting through contracts once you are a few months into it. I've made several requests to only display CURRENT contracts - but had no luck...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 28th, 2010, 06:16 AM
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Replies: 3
Labtech updates the assets in CommitCRM twice a day. Each time I receive an alert email for each and every asset that is linked between labtech and CommitCRM saying that it has been updated.
Is...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 18th, 2010, 04:33 AM
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Replies: 60
So any ideas when the next release will be?
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 2nd, 2009, 04:26 AM
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Replies: 27
Hi All,
We use a workaround to allow us to use port 80 (ie just CommitCRM.domain.com ). REDIRECTION -
We have IIS running on the same server and have a virtual site (with host header value for ...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 13th, 2009, 07:09 AM
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Replies: 12
Same with me. Not sure when it happened though - have only just noticed after this post.
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 15th, 2009, 09:08 PM
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Replies: 3
Hi there,
I've done a search through the forum's and see that this has been requested/talked about several times. Was just hoping for an update to see if it is in the development...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 15th, 2009, 06:36 PM
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Replies: 5
Hi ,
Thanks for the reply. As I see it CommitCRM are suggesting using the secondary contact to achieve a solution. This does not really work when we use secondary contacts for the customers...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 15th, 2009, 03:47 AM
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Replies: 5
Hi there,
Whats the best way to handle customers with multiple sites??
I could add a contact for each of the sites. But what about then the users at these sites - how could I assign then to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 7th, 2009, 08:28 AM
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Replies: 13
Are you sure? Isnt the only way to get auto responses (in commit) to end users by having tickets created via email (i.e its the email connector that sends the auto response to the cend user?).
As...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 7th, 2009, 01:37 AM
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Replies: 13
Hey Ajgyomber, finally got it working :) - needed to change some permissions in IIS (Which wasnt documented?)... anyway its now working...
Next question, - how are you alerting your clients that...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 10th, 2009, 10:36 PM
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Replies: 9
Hi CommitCRM Support,
Just wondering if there are plans on enhancing the Home screen - its great having shortcuts and a work flow process, but to have real (useful) information would be even better....
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 10th, 2009, 09:33 PM
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Replies: 0
JoshuaB shared an online service lookup for Dell's. As we use HP's I thought I would look into doing the same for HP's...
Name: HP Warranty Lookup
Datasource: Assets
Base URL:...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 10th, 2009, 08:40 PM
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Replies: 41
Hi CommitCRM Support,
Are you able to update us on the plans for the next release and what email/ticketing will features will be implemented?
It would be really great if:
proper threading...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 19th, 2009, 05:44 PM
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Replies: 13
ajgyomber - you have tickets working when submitted from the client agent - as in right click on the LT agent in the task tray then select "support ticket" ?? - these tickets are passing to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 17th, 2009, 09:14 PM
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Replies: 13
Hey all,
I thought we could have a new thread about how we are using the Labtech - CommitCRM Integration.
I have the integration working and have successfully imported assests and clients, however...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 13th, 2009, 10:25 AM
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Replies: 15
ignore my last - Tickets created within Labtech Control Centre are passing to CommitCRM , just not tickets created when a client enters a ticket from the Client Agent within their system tray
Anyone...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 13th, 2009, 12:01 AM
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Replies: 15
I've installed the Labtech trial - and have the CommitCRM integration setup. I've managed to import Assets and Clients but the ticketing doesnt seemt to be passing from Labtech toCommitCRM. Did you...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 23rd, 2009, 08:33 AM
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Replies: 41
to CommitCRM Support - I praise you guys on trying and listening to our feedback- but the solution you guys are implementing i dont believe will be any great help to anyone. As when the Tech replies...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 22nd, 2009, 07:42 AM
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Replies: 24
great idea - add me to the list :)
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 20th, 2009, 08:29 AM
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Replies: 37
I would like to see:
Ability for automated client notifications for when a ticket is opened, updated or closed.
Better permissions on web users - Normal users should only be able to see...
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