Forum: Running an IT Services Business
September 11th, 2009, 11:19 AM
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Replies: 6
Get invited or involved in a TIP Club, meet weekly and pass out as many business cards as you can. I've had a couple good leads turn into contracts this way. Make sure you attend weekly so they...
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Forum: Running an IT Services Business
September 9th, 2009, 06:00 AM
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Replies: 12
This type of information may be something of value.
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Forum: Running an IT Services Business
September 9th, 2009, 05:58 AM
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Replies: 5
Depends on the contract. Some of our "Break/Fix" Time Block contracts have special wording that our clock begins as "portal to portal" meaning, the time he/she leaves the door till they gate back...
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Forum: Running an IT Services Business
September 9th, 2009, 05:56 AM
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Replies: 7
I agree. Hardware and for that matter software sales are cut-throat unless you deal in quantity. Hard to compete against Dell/HP when the customer can surf to it. Service is about 65% of our...
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Forum: Running an IT Services Business
September 9th, 2009, 05:51 AM
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Replies: 11
Great comments smelvin. Aside from those good points, one I always tell my guys, "Believe in the service you're offering." Believe what you're doing is better than the other guy. Aside from making...
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Forum: Running an IT Services Business
September 9th, 2009, 05:45 AM
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Replies: 6
Definitely inform your customers if you're a 1-man shop and form a relationship with someone in a similar business. Obviously have a legal document in place so they cannot solicit your customer, but...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 8th, 2009, 10:27 AM
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Replies: 9
We're looking for something similar. We need a recurring ticket for say, Daily/Weekly/Monthly/Semi-Annually, etc. I need to apply an activity template to it e.g.
Daily Checklist Ticket
Activity...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 25th, 2009, 05:54 AM
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Replies: 10
Hi Doron,
1: I have relaying to any device on my subnet. CommitCRM runs on my exchange.
2: I will setup Yahoo accounts for these devices. Difficult when you're managing 100+ devices.
3: I fwd all...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 24th, 2009, 09:08 AM
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Replies: 10
Had an issue today, that some SPAM sent to my SUPPORT@DOMAIN.COM had a Non-Existent email and HUNG the QUEUE. This is a problem or anyone using COMMIT's MailConnector is subject to a DoS attack.
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 14th, 2009, 01:56 PM
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Replies: 7
We're using N-Able 6.5 moving to 6.7 soon. According to N-Able's variable table for version 6.5, it doesn't exist.
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Email Message Template: Subject contains an invalid notification...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 13th, 2009, 04:40 PM
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Replies: 10
Ethan,
We use "ExchangeDefender" a MX record spam/antivirus service. All email goes thru their system first and then sends directly to our Exchange Server via SMTP. We allow anything originating...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 13th, 2009, 02:46 PM
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Replies: 7
{{ExternalCustomerID}} variable for N-Able / CommitCRM Mail Connector doesn't seem to work either. Although, I don't see that variable in the list in N-Able, I will try to find the correct...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 13th, 2009, 02:33 PM
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Replies: 7
Refer to "Support Emails falling thru..." thread....
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 13th, 2009, 02:32 PM
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Replies: 10
Ethan,
Yes, the emails are entered as stated in the guide. I took the opportunity to have another CommitCRM user shadow my experiences. The issue is, if the return email address from a sender does...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 12th, 2009, 04:48 PM
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Replies: 10
Had a customer who sent an email ; CommitCRM never created the ticket, just passed it through to our "audit" mailbox (gmail account). I have the domain "domainname.com" setup under their contacts..
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 12th, 2009, 06:56 AM
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Replies: 7
I will try to resolve the other issue and setup the N-Able/CommitCRM example.
I have issues where email is being sent and CommitCRM Picks it up, but never appears in a ticket nor does it forward...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 11th, 2009, 03:22 PM
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Replies: 41
Doron,
Good to hear. An added note, what would be the best approach for "devices", literally, equipment sending alerts to create a ticket (Firewall, switch, cameras) and not having Commit's Mail...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 11th, 2009, 02:18 PM
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Replies: 7
I setup many devices to send alerts based on my settings in N-Able. The emails come as e.g. "device1@mycompany.com". What ends up happening is the emails get stuck in the QSysEDOutbox and do not...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 27th, 2009, 04:03 PM
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Replies: 3
ajgyomber, YES!! I get somewhat confused having to disseminate which is the new or OLD one
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 27th, 2009, 03:51 PM
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Replies: 12
Neta,
We'd love to get the PHP Driver from you. Currently, the data is static for testing purposes and works great, but this driver would make it integrate very nicely. Our webapp now looks...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 22nd, 2009, 03:00 PM
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Replies: 12
I have a guy who wrote a small WebApp that will be very usable for any mobile phone specifically the iPhone where you can select a customer, start/end time and quick charge detail and it will...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 6th, 2009, 12:18 PM
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Replies: 7
We also do this as digitalminds has stated.
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 6th, 2009, 12:17 PM
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Replies: 4
Dina,
You opened the door to more from me then if you REALLY want to know what's bugging me :)
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 2nd, 2009, 09:43 AM
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Replies: 41
CommitTeam: I'd be more than happy to open my current ticket system so you can take a look as how it operates. Just let me know.
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 2nd, 2009, 09:35 AM
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Replies: 4
It's driving me nuts. I can be in the middle of anything and the Outlook Sync pops up and literally I have to wait 20-30 seconds. It locks up other apps while it doing it's thing. Please, make...
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