Forum: RangerMSP Software Discussion Forum (CCRM)
September 7th, 2009, 04:00 AM
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Replies: 13
It will send alerts from CommitCRM when it receives a ticket generated by an under user using the 'Support Ticket' part of the agent. I had the same problem except I just can't remember how I fixed...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 3rd, 2009, 12:59 PM
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Replies: 2
Sam,
I don't really have any input but I think this is where the ability to track ticket status changes, as well as, equipment loans and parts-ordering may be useful. I'd also like to hear about...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 3rd, 2009, 10:04 AM
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Replies: 15
You end up with duplicate entry without integration. There is no way to pull account information into the quote software so you end up having to re-enter it.
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 3rd, 2009, 08:09 AM
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Replies: 2
Does CommitCRM have the capability to integrate with another service that isn't hosted on the same network? Somehow I don't think it is possible. I am sure they will correct me if I am wrong. :)
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 3rd, 2009, 08:07 AM
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Replies: 4
David,
I would suggest using a WHOIS search that is not a registrar. Try the following:
Name: DomainTools WHOIS (Web 1)
Data Source: Accounts
Base URL: http://whois.domaintools.com/
URL Paramaters:...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 29th, 2009, 10:54 AM
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Replies: 15
Not that I know of. I'd like to see Quosal or QuoteWerks integration.
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 25th, 2009, 05:11 AM
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Replies: 12
Do these PHP drivers need to be installed installed on the server? If so, I doubt that would be possible for many people that use shared hosting instead of a VPS or dedicated server.
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 24th, 2009, 08:20 AM
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Replies: 12
This is really why CommitCRM need a SOAP XML API. It is so limited in its current form. It's only one way as you need ODBC to retrieve records out from the database. If I want to create a PHP page on...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 22nd, 2009, 02:26 PM
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Replies: 1
Why does this happen? I've seen people respond from their "Blackberry" email accounts so I can see it being a problem for that reason.
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 20th, 2009, 09:27 AM
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Replies: 5
No, I had emailed them directly. Strength in numbers! I'm glad you too see the need for these seemingly minor changes that can dramatically improve our work flow when on-boarding new clients.
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 20th, 2009, 08:36 AM
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Replies: 5
Let's add to that list when creating secondary users the option of pulling the address from the main account record. I second both of the password requests as I made them previously myself. :)
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 19th, 2009, 06:27 PM
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Replies: 13
Yes, LabTech agent's "Support Ticket" link does create CommitCRM tickets. There are lots of little settings to worry about in order to get it to work.
I currently have 44 pages of alerts in LabTech...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 18th, 2009, 01:48 PM
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Replies: 13
If you are running LabTech and CommitCRM on the same box on Windows 2008 Server, I can probably help. CommitCRM better work on a SOAP API because the integration is truly painful.
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 18th, 2009, 07:59 AM
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Replies: 7
You do have a good point if you want to see how much revenue is generated from a targeted marketing campaign. Very interesting idea actually!
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 18th, 2009, 07:56 AM
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Replies: 0
I've been using pretty much the default settings for the ticket status, cause and source fields. I am wondering if anyone has refined those fields into something they believe works well and would be...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 18th, 2009, 07:50 AM
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Replies: 3
Let's add the ability to mark the existing contract as completed as well!
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 18th, 2009, 07:44 AM
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Replies: 7
I incorrectly thought there was a 'source' field in the Account record but I guess it is only in the ticket. Personally, I think it may be worthwhile to track where the account came from rather then...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 18th, 2009, 07:36 AM
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Replies: 13
The LabTech agent can create tickets inCommitCRM. It works for me. Tickets are created in both places which hopefully will be changed because I don't want to have to keep clearing out the LabTech...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 18th, 2009, 07:35 AM
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Replies: 2
I use Authorize.net for my web site and I have to say that it is a pain in the neck to manuall record transactions in QuickBooks. I am most likely going to move to a QuickBooks Merchant account if I...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 18th, 2009, 07:27 AM
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Replies: 57
I finally got a chance to read through this thread as there are issues being discussed I haven't come across yet. The one thing I'm unsure about is - Can you make an item under a block of money...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 16th, 2009, 08:17 AM
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Replies: 4
I'm noticing that too. I thought it was me.
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 15th, 2009, 02:49 PM
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Replies: 32
Vernon has already set something up.
http://commitusers.uservoice.com
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 14th, 2009, 11:09 AM
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Replies: 5
There is one thing that I've heard from two people that use Zenith's NOC service. When they fix a problem, they don't document it in the ticket. They simply resolve the ticket. I do not use Zenith...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 14th, 2009, 11:08 AM
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Replies: 19
I've had this happen as well previously. I've been meaning to request that the CommitBackup program save the CommitCRM directory location and the Backup location. I keep having to re-enter those...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 13th, 2009, 10:28 AM
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Replies: 15
I have successfully received tickets submitted via the LabTech agent intoCommitCRM. It works so it must be a configuration problem on your end.
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