Forum: RangerMSP Software Discussion Forum (CCRM)
June 17th, 2016, 07:18 AM
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Replies: 7
Add my vote to a Live Date Tile that can be filtered by Status Ext.
I asked for it as soon as version 10 hit the streets...
- Filter by Status->Status Ext.
Lawrence
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 14th, 2011, 01:22 AM
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Replies: 4
Hi There,
Is there any way we can get a trial on 5.7 to see if it is worthwhile for us to upgrade?
We are currently licenced on 5.6.0.4
regards
Lawrence
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 30th, 2011, 11:43 PM
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Replies: 3
Yes, that links to the v5.6 info. I am using 5.6 at the moment. I was wondering what's new in 5.7?
Lawrence
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 28th, 2011, 08:11 AM
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Replies: 3
Hi Guys,
I am running 5.6. Where can we find a list of new/updated features available in 5.7?
regards
Lawrence
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 4th, 2011, 09:31 AM
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Replies: 1
Hi Folks,
I have a problem with using ticket filters that I hope you can fix or suggest a way around:
I find the filter system very useful to work in groups of tickets based on their status, BUT...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 11th, 2011, 11:16 PM
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Replies: 3
The new "asset configuration note" in v5.6 is a configurable, structured place to keep notes. I'm sure that without too much effort, the CommitCRM dev team could port that concept to the Ticket...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 7th, 2011, 03:11 AM
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Replies: 3
Hi Dina,
We are very happy with how CommitCRM is working for our Service Dept, and I am seriously thinking of implementing CommitCRM for our Project Department, who get involved with new...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 22nd, 2011, 12:48 PM
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Replies: 11
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 18th, 2011, 11:55 PM
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Replies: 4
Hi
I have just made a custom tab under tickets for our admin lady, to give her just the fields she needs to work with, and disabled most of the other tabs that she does not use (her custom tab was...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 29th, 2011, 03:08 PM
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Replies: 6
Hi Dina,
A few weeks ago you said:
"This has changed in our coming CommitCRM 5.6 release - with this release you can control exactly which reports appear on the drop down list and which are not...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 20th, 2011, 02:53 AM
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Replies: 1
Hi There,
I am building a charge report to send to customers, where I wish to list charges, in columns of description, qty, unit price, total price.
I see that a charge can have a quantity, price,...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 18th, 2011, 04:48 AM
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Replies: 10
Dina,
A small problem with your solution: While it is true that you can type any value into the field as describes (and it does not have to be on the list), if you click into such a field, the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 5th, 2011, 11:51 AM
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Replies: 6
Dina,
Thats exactly what we want to do - print a 1 page report for filing that summarizes the ticket detail, but the expanded ticket report does not cover asset fields, so the report leaves you in...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 5th, 2011, 08:17 AM
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Replies: 6
Thanks Dina, that works. Another funny - whenever I change the report name, I need to go and re-select any asset based data fields in the report designer - they seem to lose their definitions!
Also,...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 5th, 2011, 01:17 AM
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Replies: 6
Hello,
I have created a custom report based on "Technician Service Form Including Charges" under the "Charges" Section. This report appears on the list of reports available when in Ticket List view....
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 30th, 2011, 11:54 PM
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Replies: 17
... and how about fixing the bug that opens the calender, and other popup windows on the primary screen, when CommitCRM is open on a secondary screen!!
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 29th, 2011, 08:28 AM
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Replies: 27
Can we download the beta so long??
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 28th, 2011, 08:45 AM
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Replies: 27
It had better be before September !!
Version Upgrades - Until 31-08-2011
Lawrence
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 28th, 2011, 08:40 AM
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Replies: 3
Dina,
I found a workaround so long - just set table properties to display the "status-Ext" column and drag it next to the status column...
Lawrence
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 28th, 2011, 02:05 AM
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Replies: 3
Hi There,
The Ticket List View features columns that can be arranged and sized at will. However, dragging the STATUS column wider does not allow for more data to be displayed. The Status column...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 14th, 2011, 10:27 AM
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Replies: 5
Ok Dina, I'll try that tomorrow. Thanks for the help!
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 14th, 2011, 09:51 AM
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Replies: 5
...And another question on the same report: We have ticket data printed on the quotation (ticket number, problem, resolution etc), but I cannot see how to list the asset that is linked to the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 14th, 2011, 09:33 AM
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Replies: 5
Thank You Dina!
Is there anywhere in your documentation where all these variable names are listed? If I know where to look, then I won't have to pester you with questions...
Here goes with the next...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 14th, 2011, 01:37 AM
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Replies: 5
Hi Folks,
I am messing around with custom reports and emails, to get CommitCRM to give us what we want, so I'll be p[osting a few questions in the next while. Here is the first:
Is there a way to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 24th, 2011, 10:06 AM
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Replies: 1
Greetings,
Is there any way to set up a hierarchical assets structure, so one can accomodate systems as well as individual components of a system? In our field, we normall sell, say, an audiovisual...
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