Forum: Running an IT Services Business
April 8th, 2016, 04:15 PM
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Replies: 5
Hi,
Have anyone experience HTTP 404 error when using I.E. browser for CommitCRM Web Interface? Even after several update for CommitCRM, I still have issue. I even tried my personal computers and...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 6th, 2015, 10:27 AM
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Replies: 1
Hi,
We have CommitCRM 8.0.0.4 program installed on Windows Small Business Server 2011 Standard. The computers on the domain are working fine with the desktop shortcut point to the server. We also...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 27th, 2015, 03:46 PM
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Replies: 1
Hi,
After the upgrade I noticed the new tab called 'To-do Lists' and seem useful. When we generate the invoice or when customer access the web portal, do they see tab? Or is 'To-do Lists' tab is...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 22nd, 2014, 11:15 AM
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Replies: 1
Hi,
I have clients opening and updating the tickets using Web Interface. Now I want them to close the tickets instead of our Engineers. But currently with Version 7 we don't have that option. Can...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 22nd, 2014, 11:02 AM
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Replies: 21
I agree with Signals as we use Continuum.
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 30th, 2012, 12:59 PM
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Replies: 3
Hi,
Thanks for the respond. I created new ticket and just continue from there and made note in the old ticket to follow the new ticket with proper account. I informed the client as well.
Thanks...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 30th, 2012, 08:33 AM
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Replies: 3
Hi,
I have couple tickets that was created under an account but realized need to change the account to another account. It already has bunch of email conversations and records. What are the options...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 29th, 2011, 01:01 PM
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Replies: 1
Hi,
I have hidden the "Notes" tab in Web interface from the customer since we are using this tab for internal employee only to use as reference purpose. I have started using the "Notes" tab for...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 1st, 2010, 11:30 AM
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Replies: 7
Hi Dina,
I see, I was not able to find 'Public' button anywhere. I did noticed that whenever user email directly to me instead of replying to ticket, I would drag that email file over to CommitCRM...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 1st, 2010, 11:06 AM
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Replies: 9
I agree, I would like to have separate Asset profile/group so I can use proper label. Right now we use Excel to record and customize our column with proper label and just input the device. As for...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 1st, 2010, 10:52 AM
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Replies: 7
Hi Dina,
I was able to adjust the setting as you provided. But now I realized that 'History Note' is a good way for customer and employee to track record however I would like to have 2 set of...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 8th, 2010, 08:28 AM
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Replies: 3
Hi Dina,
I see, but is there also a way to access the file directly so I can use an html editor and customize them a little bit more?
Thank You,
Ankur
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 5th, 2010, 04:48 PM
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Replies: 7
Hi,
I am trying to find a field where I can create notes with details of the work that I have done so only internal employee can view and no one else even on Web interface. I realized that even...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 5th, 2010, 03:13 PM
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Replies: 3
Hi,
Several months ago, I was able to find the email template html design so I customize the template the way we would like the customer to see when we click the 'email' icon. Now that we have...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 4th, 2010, 09:51 AM
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Replies: 8
Thanks and for now we will copy and paste all the info into the original ticket that customer send out in multiple tickets.
My next question is about the new feature for Quickbooks merge. Can I...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 4th, 2010, 09:49 AM
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Replies: 3
Hi Dina,
What I meant is that the people that we add in our CommitCRM are suppose to get these auto-reply because of the setup we worked with them. This way they will all be aware of this issue. ...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 4th, 2010, 08:34 AM
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Replies: 3
Hi,
Sometime a user would submitt a new ticket but forget to 'CC' to other user in the group who are also in our CommitCRM system. This way person A would get the auto-generated ticket but other...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 4th, 2010, 08:13 AM
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Replies: 8
Hi Dina,
The issue is more that it is from same account but with duplicate ticket. Sometime what happen is that person submit the ticket and then realize that s/he need to provide more infomation. ...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 3rd, 2010, 09:16 PM
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Replies: 48
Please add me to be notified for Zenith and really looking forward to get this integrated. Is their a way right now to get all the tickets come from Zenith go toCommitCRM?
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 3rd, 2010, 03:25 PM
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Replies: 8
Hi,
I have users sometime email trouble ticket but ended up sending them separately instead of 1 ticket with list of task that they need us to do. Is there a way to merge those tickets into 1...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 1st, 2008, 08:23 AM
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Replies: 1
Hi,
I would like to know from anyone how they manage it more efficiently and if they have similar environment or setup like my.
The scenario is that our small business clients email us the issue...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 20th, 2008, 09:33 PM
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Replies: 6
Hi,
If we have multiple tickets for one client and when we go on site we work on all those tickets. But you don't know how much time you spend on each individual ticket but we know we spend 3 hrs...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 20th, 2008, 04:05 PM
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Replies: 1
Hi,
I was wondering in the Tickets window, is it possible to have the "Tech" column? The reason I need that so we can differential who the tech is without going into Pending tab. This helps both...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 18th, 2008, 03:45 PM
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Replies: 5
Hello,
I like what is there currently and would like to add another status called "Follow-Up". Is it possible to add a new one instead of renaming it?
Thanks.
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 18th, 2008, 11:54 AM
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Replies: 2
Sherry,
Thanks. I will look into that.
Shamansys
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