Forum: RangerMSP Software Discussion Forum (CCRM)
July 5th, 2018, 05:59 AM
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Replies: 1
Hi
I am stuggling to find where to download the libraries, referenced here.
Thanks
Neil
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 5th, 2018, 02:26 AM
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Replies: 2
Hi
Has anyone investigated a method of being able to automate the process of batch contract renewal?
Just wondered if anyone had any insight?
Thanks
Neil
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 23rd, 2015, 09:45 AM
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Replies: 1
Hi guys,
I wouldnt even know where to start to programatically talk to CommitCRM, but this is what I am wanting to do.
We predominatly use labels to illustrate the ticket status, particularly...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 4th, 2015, 01:20 PM
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Replies: 4
Hi guys.
Is there anyway of creating either an email notification or pop-up when an SLA is nearing breach?
Thanks
Neil
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 13th, 2014, 08:25 AM
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Replies: 1
Hi
Is it possible to put a truncated description into an email template, specifically the replies to tickets. I would like to have a truncated description in the subject line.
Thanks
Neil.
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 10th, 2014, 06:54 AM
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Replies: 6
Hi guys,
Has anyone encountered any issues with commitserver (v8) on Windows server 2012 R2? Tech support have been looking at this for me.
We have seen app crashes from it, but more strangely, we...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 8th, 2014, 02:15 AM
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Replies: 5
Yes, I feel that it needs to be looked at in a future release. Our buy prices change daily, and we end up with a lot of duplicated items with different buy prices. It makes doing quotes a bit...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 2nd, 2014, 04:03 AM
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Replies: 5
Hi guys,
I think I have asked this before, but I am still struggling. We quote extensively through CommitCRM and as such have an increasing number of Items listed. The problem we have is that we...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 1st, 2014, 05:28 AM
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Replies: 1
Hi,
Can someone tell me how to add the latest history note to a custom ticket report please?
Thanks
Neil
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 4th, 2014, 04:17 AM
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Replies: 1
Hi guys,
Hopefully a quick one. Can CommitCRM send me an email when a customer accepts a quote via the web interface?
Thanks
Neil.
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Forum: Reports
March 3rd, 2014, 07:23 AM
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Replies: 1
Hi guys,
I am really not very good at report writing from CommitCRM, and need some help please. We are running CommitCRM 7.0 and I need to be able to generate a really straight forward report for a...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 7th, 2014, 05:15 AM
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Replies: 2
Hi,
We have just bought the commit to sage software from SmartITSolutions. Previously when we tested this we had it working. Now, it throws application exceptions when we try to get it to talk to...
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Forum: Running an IT Services Business
November 18th, 2013, 03:26 PM
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Replies: 2
Looking for some opinions from others.
We are an IT Managed Services company looking after around 700 end users over 35 clients. Some clients much larger and more complex than others.
For some...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 13th, 2013, 04:19 AM
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Replies: 7
That's good news. If you can keep us posted on timescale as we are really keen to get Sage integrated into CommitCRM.
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 12th, 2013, 05:17 AM
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Replies: 7
We have spoken to SmartITSoftware and they are no longer developing the software and therefore it is unlikely to work with the later releases of CommitCRM. Back to the drawing board.....
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 8th, 2013, 09:41 AM
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Replies: 7
That's good to know. We have tested the product and we always get an API error (something like unhandled exception, newer API version found).
I have tried contacting SmartITSoftware, but haven't...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 7th, 2013, 08:15 AM
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Replies: 1
Is it possible to embed our company logo within the email templates we use for ticket replies?
Thanks
Neil.
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 7th, 2013, 08:14 AM
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Replies: 7
Hi,
Has anyone had any success with a process to transfer charges into Sage 50? I have looked at the software that SmartITSoftware has produced, but I am unable to get this to work. This might be...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 15th, 2013, 03:12 AM
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Replies: 1
Hi,
We have just upgraded to the SQL version of CommitCRM as our database is getting larger and a little slower due to the size.
I have read elsewhere on the forum that it is possible to install...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 4th, 2013, 12:26 PM
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Replies: 1
Hi guys,
Is there a way of having a multi-line free text field on a custom tab?
We have a tab where we keep all the IT details for a customer (server platform, IP addresses, passwords etc), but...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 4th, 2013, 12:19 PM
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Replies: 2
Hi guys,
We have been in business for some years now providing managed IT services, and one question still bothers me, and I was wondering if anyone would like to share their insight.
Clearly we...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 30th, 2013, 06:10 AM
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Replies: 3
Hi,
Thanks, but not quite what I was looking for.
What I need to do is alert an employee that a ticket has been assigned to them. I understand that the employee will get an alert of updates to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 30th, 2013, 03:31 AM
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Replies: 3
Hi,
We have the alerts server and we are trying to understand if this is possible:
1. Ticket gets created manually by an employee from within Commit
2. Creator of the tickets sets the ticket...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 25th, 2013, 01:51 PM
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Replies: 2
Hi guys,
We are just on the cusp of purchasing CommitCRM having spent months looking for the right solution to help run our IT business.
My only reservation is the client over a VPN. I know we...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 1st, 2013, 12:06 PM
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Replies: 6
Hi guys.
We are evaluating and having issues with getting CommitCRM to send emails using Outlook 2013 on Windows 8. We are getting a classic error of: Could not retrieve imessage, interface not...
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