Forum: RangerMSP Software Discussion Forum (CCRM)
October 30th, 2015, 12:29 AM
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Replies: 5
Thank you for the reply.
I do agree that one could probably make do with an SLA set to 8 hours ... though technically, that would not be the end of the next business day.
I guess for the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 28th, 2015, 09:38 PM
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Replies: 13
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 28th, 2015, 09:37 PM
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Replies: 2
Thanks. Will do the email contact.
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 28th, 2015, 09:36 PM
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Replies: 5
How does one specify the SLA such that it will be due at the end of the next business day?
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 24th, 2015, 12:26 AM
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Replies: 5
As per the subject.
Would the creation of an SLA that expires by the end of the next business day be possible?
For example:
Working hours = Mondays to Fridatys 0900 to 1700hrs
Tickets created on...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 24th, 2015, 12:18 AM
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Replies: 2
For those with the alert server component, we are getting emails with
[ASSIGNED] CommitCRM Ticket
[INFO] CommitCRM Ticket
Where can we make the change to
[ASSIGNED] XXX-YYY Ticket
[INFO] XXX-YYY...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 16th, 2015, 12:42 AM
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Replies: 1
Hi
Would like to find out what is the most appropriate way of creating recurring tickets?
Our client accounts are on recurring yearly contracts but we need to recreate monthly recurring tickets -...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 16th, 2015, 12:29 AM
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Replies: 18
+1 on this ... any updates?
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 5th, 2015, 01:25 AM
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Replies: 11
Account batch update works! We managed to delete all the email addresses from all accounts. Thank you!
Continuing on the topic ...
service request = service@mydomain.com
service request internal =...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 4th, 2015, 02:15 AM
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Replies: 11
thanks - will get a backup and give it a try!
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 1st, 2015, 04:58 PM
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Replies: 11
Thank you!
Guess we will just have to remove all the email addresses from all existing accounts and only add those that we want to enable email communications.
Do you know for a quick method to do...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 1st, 2015, 06:29 AM
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Replies: 11
Thank you for the reply.
For Client-C ... the "Accounts menu > Email Alerts > Stop alerting this Account about new/closed Tickets" only handles the opening and closing of tickets.
(a) If a tech...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 1st, 2015, 12:51 AM
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Replies: 11
thanks for the reply. apologies for the delayed response.
yes, that's something we will definitely take up. set up a FRESH email address so that only those in the know will be able to email in....
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 20th, 2015, 04:41 AM
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Replies: 11
lead-on question = does CommitCRM allow the opening up of ticket creation to a selected number of clients? or is this is a global switch?
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 20th, 2015, 04:33 AM
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Replies: 11
hi all
we have the alerts add-on, the email connector add-on as well as the web add-on. unfortunately, the way we are structured, we are not using the facilities as we should.
at present, clients...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 31st, 2015, 11:52 PM
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Replies: 7
+1 to the initial call for an area to text or capture not only the signature of the signee but also the name of the signee.
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 3rd, 2015, 12:50 AM
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Replies: 22
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Forum: Running an IT Services Business
October 31st, 2014, 06:23 PM
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Replies: 7
i don't think contact information will be allowed here but i'm subscribed to this thread so any new post and i will get an email notification :)
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 16th, 2014, 08:09 PM
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Replies: 2
With reference to this thread I would like to request for an addition to the Alerts Server
- The "opportunity manager" assigned to a particular opportunity should be alerted whenever an update to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 16th, 2014, 08:02 PM
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Replies: 10
yes - the account manager notification as mentioned works. thanks!
will wait on the news for the creation of messages from the web interface.
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 16th, 2014, 04:38 PM
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Replies: 10
noted on the alerting - i will give it a go today and report back. thanks.
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 16th, 2014, 07:28 AM
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Replies: 10
(a) thank you for the heads up on the feature request being logged. is there anything that we can do to "quicken" the deployment?
(b) in our use case for Opportunities, these are related to existing...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 15th, 2014, 08:32 PM
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Replies: 5
Found this thread... I made similar plead
here
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 15th, 2014, 08:29 PM
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Replies: 10
Digging up and old thread from YR2009 ...
Its now 2014 and I do believe
(a) the web version still does not have the ability to create new messages
(b) the email connector does not email notify...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 20th, 2014, 08:30 PM
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Replies: 3
@commitcrm support - thank you. will explore the "disable sending of response emails to customers"
@ascendent - ah, nice. we are running our own qmail mail server and yes that probably can be done...
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