Forum: RangerMSP Software Discussion Forum (CCRM)
March 10th, 2010, 07:35 AM
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Replies: 0
Hi
We are currently Kaseya users and are consideringa switch to Labtech. Primarily because of the plugin that allows inegration. So the questions are to current Labtech/CommitCRM users...
1. How...
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Forum: Running an IT Services Business
March 4th, 2010, 03:17 PM
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Replies: 11
No secrets here. We use students from the local university. They come to us on placement and we get to 'try before you buy'. We have found this a fantastic way to see how they will fit in with the...
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Forum: Running an IT Services Business
March 4th, 2010, 03:06 PM
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Replies: 32
Hi nattivillin
Yeah sorry, not retail. Strictly B2B. Have you looked the open source ERP solutions. I remember one having a POS solution.
Cheers
Scott
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Forum: Running an IT Services Business
December 5th, 2009, 01:24 PM
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Replies: 7
I agree with Danny. There basically is no 'need' to upgrade, in other words what feature of Windows 7 make you immediately say 'That will solve one of my clients biggest problem'.
Unless the upgrade...
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Forum: Running an IT Services Business
December 5th, 2009, 01:15 PM
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Replies: 8
Trend Micro Worry Free Business Security.
I know that there are some people who have had problems, but we like it a lot and all our Support Analysts know it inside out. To date, we haven't had a...
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Forum: Running an IT Services Business
November 25th, 2009, 01:52 PM
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Replies: 10
Something else to think about is subscribing to those virtual secretary services. I did when I was a one-man-band and it was nothing short of fantastic. If you have a web based helpdesk system they...
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Forum: Running an IT Services Business
November 25th, 2009, 01:42 PM
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Replies: 5
You're probably not doing anything wrong. I personally think it comes down to the thinking of people when they start up an IT business. There are numerous reasons, mostly because they want to do...
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Forum: Running an IT Services Business
October 13th, 2009, 02:21 PM
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Replies: 5
This is two separate topics in my opinion. I'll treat them differently...
1. Mergers. By far and away the least expensive way to dramatically grow your businesses. The key to any merger is 'Due...
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Forum: Running an IT Services Business
October 13th, 2009, 01:58 PM
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Replies: 7
Here are our trustworthy contenders...
Draytek ADSL/SDSL routers (some really cool gear)
APC (for all UPS)
Dell for business desktops/server/laptops, Acer for consumer (although we don't sell to Joe...
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Forum: Running an IT Services Business
October 13th, 2009, 01:52 PM
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Replies: 8
@nattivillin:
Sorry haven't been on for a while. I am in the Rothes Chapter in Fife, Scotland. You?
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Forum: Running an IT Services Business
September 23rd, 2009, 04:08 PM
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Replies: 8
Referrals win - everytime!
I have a few tips, if you don't mind...
1. When you have a new customer there is usually a honeymoon period when they think your great and everything you do for them is...
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Forum: Running an IT Services Business
September 23rd, 2009, 10:47 AM
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Replies: 10
Let them go, you and your business will benefit. Believe me!
We had a similar situation a few years ago and like you, nothing we did was satisfactory. Actually after upgrading their dead server etc....
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Forum: Running an IT Services Business
September 17th, 2009, 02:08 AM
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Replies: 11
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Forum: Running an IT Services Business
September 10th, 2009, 05:18 AM
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Replies: 7
The route we have taken for recruitment is student placement. Basically we invite the local university to place a student (ideally in their last year) with us for work experience. Its a great chance...
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Forum: Running an IT Services Business
September 10th, 2009, 02:58 AM
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Replies: 6
Wow Gavin! What a question...
I am certainly interested if anyone has a 'magic bullet' technique that can give instant results. I am sure you are like every other IT Support/Services business in...
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Forum: Running an IT Services Business
September 9th, 2009, 04:33 AM
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Replies: 6
Thats actually a bigger question than I think you realise.
I assume your a one-man-band and you are the only contact for your customers. If so here is my advice...
Short-Term
Assuming your...
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Forum: Running an IT Services Business
September 9th, 2009, 04:11 AM
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Replies: 11
Just to help this discussion...
Don't...
1. Compete on price, ultimately you will lose.
2. Sell yourself short, charge an appropriate rate for your time. Your customers won't appreciate what you do...
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Forum: Running an IT Services Business
September 9th, 2009, 03:59 AM
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Replies: 7
Absolutely! The margins in hardware are a disgrace and there is pressure from everywhere to reduce further.
Whilst hardware is great for the turnover, its not great for the profit and I am sure many...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 19th, 2009, 03:43 PM
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Replies: 5
I had gathered that, but really just hoped that you could move contact and leave behind a copy of the contact behind for audit purposes.
Not a real problem, just a nice to have.
Cheers
Scott
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 19th, 2009, 07:46 AM
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Replies: 5
I wondered if there was a way you could move a contact from one account to another. When I double click the contact there is no way of changing the account.
I suppose its a delete and recreated, but...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 20th, 2009, 08:45 AM
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Replies: 5
Sorry ajgyomber, searched the forum, but didn't see any reference.
I agree to copying the address details.
Cheers
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 20th, 2009, 08:19 AM
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Replies: 5
This is probably a feature request...
Is there anyway to add a batch of secondary contacts as web users? Still getting our new CommitCRM installation configured and swapping over the helpdesk etc....
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 15th, 2009, 02:52 PM
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Replies: 4
Hi
Just a little niggle but when you have CommitCRM running on your secondary display certain dialog boxes appear in the centre of the primary display. Just a tad annoying and I just thought the...
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