Forum: RangerMSP Software Discussion Forum (CCRM)
March 12th, 2014, 01:39 PM
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Replies: 42
Well Kevin I find the best way to update clients is picking up the phone and speaking to them. Good customer service revolves around good communication, you won't ever achieve this by using auto...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 9th, 2014, 07:36 AM
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Replies: 1
A reboot of the server resolved this issue :-) ill just put it down to an ID10T error........
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 9th, 2014, 07:19 AM
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Replies: 1
Hi Guys after updating to version 7 i cant print or edit any of my custom reports has anyone else had this problem? the error i receive is "Unable to load report, REPORT NAME"
support i need this...
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Forum: Running an IT Services Business
January 18th, 2014, 03:05 AM
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Replies: 3
Web interface on an ipad works well, we fill in the entire ticket on site including charges, create a pdf job sheet, then using signnow on the ipad we capture the client signature then email the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 12th, 2014, 08:16 PM
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Replies: 9
Hi Nattivillin, I thought I would share a script I use to email the failed logon attempts to me. It will only email new attempts each time as it logs each line of text scanned in the registry.
I...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 7th, 2014, 07:31 AM
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Replies: 9
@ nattivillin I'm assuming you have made the necessary adjustment to your firewall to alow the traffic to flow on port 4962?
Also what browser are you using?
Answer to the second question is turn...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 28th, 2013, 03:37 AM
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Replies: 2
I have had this same problem before and was unable to resolve it. I'm interested to see if they can fix it
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Forum: Running an IT Services Business
November 28th, 2013, 03:30 AM
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Replies: 20
Glad to help natrat, I have been using it for some time now and am very impressed with it's performance
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Forum: Running an IT Services Business
November 7th, 2013, 06:26 PM
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Replies: 20
you get what you pay for, clients wont be upset at paying a higher price if you sell the product to them correctly. i have hundreds of clients using this system.
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Forum: Running an IT Services Business
November 7th, 2013, 04:59 PM
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Replies: 20
GFI MAX ONLINE BACKUP - its great value and easy to manage
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Forum: Running an IT Services Business
October 31st, 2013, 05:33 AM
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Replies: 2
Hi nattivillin, I would say your issues are isolated.
I use the outlook sync. The way we implement is by running a server 2008r2 CommitCRM server. This server runs CommitCRM, the advantage database,...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 29th, 2013, 01:13 PM
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Replies: 3
Hi Stanley I currently have 76 users across 3 sites using CommitCRM through a terminal server.
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 18th, 2013, 03:27 AM
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Replies: 4
+1 for me. I don't use quickbooks but it would still suit my process
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 7th, 2013, 03:42 AM
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Replies: 11
I would love to see some improvement in the Web interface. The whole thing is quite cumbersome and dated looking. Granted looks aren't everything but simple improvements would help.
One of the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 5th, 2013, 08:22 PM
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Replies: 42
Guys you are aware you can add a custom Tickets Tab and arrange all these fields however you like aren't you?
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 29th, 2013, 03:40 PM
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Replies: 1
Hi guys i have an urgent issue, upon opening CommitCRM after a server reboot i received the following error: "Error accessing database. check network connection and try again. DatRRemindersTbl: Error...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 29th, 2013, 01:49 AM
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Replies: 1
Hi guys, has anyone else noticed a considerable slow down in the web interface since upgrading? after i applied the 6.2 update it can now take up to 50 seconds to view a ticket when clicking the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 23rd, 2013, 11:02 AM
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Replies: 3
Thank you, perhaps we could look at including his feature in the web interface as well? Most of my staff work from the web interface so this fantastic time saving feature won't benefit them at all :-(
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 23rd, 2013, 05:24 AM
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Replies: 3
Does the option to automatically copy charge notes to resolution work in the web interface?
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 14th, 2013, 05:37 AM
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Replies: 1
Hi Guys, do you think it would be possible to include a section in online services to set a shortcut key combination to allow quick execution of these tasks? Reason I ask is I have written some...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 27th, 2013, 05:51 AM
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Replies: 22
Do your support emails get automatically converted to tickets?
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 26th, 2013, 04:51 AM
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Replies: 22
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 26th, 2013, 04:32 AM
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Replies: 22
I'm happy to open the Web interface, is it as simple as adding the ticket number to the url string?
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 26th, 2013, 04:12 AM
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Replies: 22
That brings me to a question for CommitCRM support, is it possible to html link to a ticket from another application? What I want to do is in my reporting dashboard add links from my report that will...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 26th, 2013, 03:57 AM
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Replies: 21
Also are you connected to the server by RDP? If so make sure you disable printer redirection
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