Forum: RangerMSP Software Discussion Forum (CCRM)
December 7th, 2011, 08:47 PM
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Replies: 4
Interlink 1.0.7 for CommitCRM has been released with our new SLA Manager Module. The SLA Manager will allow you to define rules so if a ticket exceeds your SLA time it can notify staff, reassign...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 7th, 2011, 08:45 PM
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Replies: 2
Interlink 1.0.7 has been released with our new SLA Manager Module. More details regarding technician reminders via email and SMS can be found in this post.
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 7th, 2011, 08:43 PM
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Replies: 10
Interlink 1.0.7 has been released with our new SLA Manager Module. Some screenshots are available here.
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 31st, 2011, 01:26 PM
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Replies: 10
David,
Welcome to CommitCRM, let me know if you have any questions about the product. Also from someone who has been using CommitCRM for over 2 years their support rocks!!!
The best place to learn...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 31st, 2011, 01:08 PM
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Replies: 10
We are currently working on adding the ability to have better visibility into age of tickets, how long ago the ticket was last updated, due date indication, and auto escalation of tickets based on...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 4th, 2011, 07:36 PM
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Replies: 12
http://vimeo.com/user3631307/videos
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 3rd, 2011, 08:33 PM
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Replies: 0
64 Bit Windows Server 2008 R2 - Tested, documented and now supported by Interlink for CommitCRM! Server Setup Guide available for download at http://db.tt/5KT6EJW
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 3rd, 2011, 08:30 PM
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Replies: 12
64 Bit Windows Server 2008 R2 - Tested, documented and now support for Interlink for CommitCRM! Server Setup Guide available for download at http://db.tt/5KT6EJW
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 11th, 2011, 05:53 PM
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Replies: 12
This is already available within Interlink. You can use a program such as iBarcoder for the Mac to generate QRCode asset labels using Avery 6576 Durable Labels. Then simply put the label on a piece...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 7th, 2011, 09:27 PM
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Replies: 13
Another option for client surveys is built into Interlink for CommitCRM. You can view more details here
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 17th, 2011, 08:20 PM
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Replies: 16
CommitCRM email connector will create tickets based on GFI MAX alerts sent via email. Interlinks GFI MAX integration allows you from the iphone to look up an Account within CommitCRM and then if...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 7th, 2011, 07:23 PM
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Replies: 16
Yes, we use both GFI MAX and CommitCRM. You can setup an automation where GFI MAX will email CommitCRM any errors and CommitCRM will match the Account Name and create a ticket under the proper...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 22nd, 2011, 09:11 PM
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Replies: 52
Over a year in the making, thousands of hours of development and testing, great feedback and insight from our beta testers... and now we are proud to announce the release of Interlink for CommitCRM...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 13th, 2011, 09:03 PM
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Replies: 52
Android 2.2 and 2.3 are now tested and supported with Interlink.
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 12th, 2011, 10:43 AM
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Replies: 12
Must be Windows Server 32 Bit, we run ours as a VMWare guest and Hyper-V will work as well.
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 12th, 2011, 04:42 AM
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Replies: 12
Android is one of our top items we are working on. Which Android phone do you use?
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 11th, 2011, 07:24 PM
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Replies: 12
As long as you have all the necessary pieces in place on the CommitCRM side (SQL & Email Connector) then we would be glad to let you trial it. The full system requirements that need to be met are...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 11th, 2011, 07:20 PM
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Replies: 52
Just a quick post with an updated video link of our Interlink iPhone web calendar for CommitCRM. The latest update adds Day, Week and Month lists, plus you can use date picker to select specific...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 11th, 2011, 07:19 PM
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Replies: 23
Just a quick post with an updated video link of our Interlink iPhone web calendar for CommitCRM. The latest update adds Day, Week and Month lists, plus you can use date picker to select specific...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 8th, 2011, 09:38 PM
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Replies: 12
I understand the concern with cost and we have tried to keep the cost as low as possible. As long as you have a windows server, preferably 2008, that can act as a web server with PHP and MySQL...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 7th, 2011, 04:35 PM
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Replies: 52
All the product info and pricing is at www.dsgdevstudio.com or just send me an email at Jim@dsolutionsgroup.com and I can answer any questions you have.
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 7th, 2011, 07:10 AM
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Replies: 52
Absolutely it will work on Android, we are working to update the CSS so that it displays better on the Android.
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 6th, 2011, 01:00 PM
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Replies: 52
Sorry, I did not receive your email. Please try sending again to jim@dsolutionsgroup.com when you have a moment.
Regarding the primary and secondary engineers - Yes, those are more like defaults...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 5th, 2011, 08:07 PM
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Replies: 52
It would not be a problem to a search for client in place of the tap to select. We search as you type in other areas of the system and could quite easily the search to select clients. Thanks for...
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Forum: Running an IT Services Business
December 17th, 2010, 06:19 PM
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Replies: 35
Thanks Brad, you can get additional information at www.dsgdevstudio.com (http://www.dsgdevstudio.com/webapps/interlink-for-commitcrm/) or send an email with any questions to...
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