Forum: RangerMSP Software Discussion Forum (CCRM)
March 28th, 2013, 07:14 AM
|
|
Replies: 1
Hello
I'd like to know if it is possible to set an employee as "out of the office" and then have all CommitCRM alerts forwarded to another employee. For example, new tickets should be redirected to...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
January 21st, 2013, 03:07 PM
|
|
Replies: 1
Hello
We have the alerts option and I have calendar alerts enabled for myself. However when I create an appointment for myself, I would like to receive an automatic email. (I know that by default I...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
December 20th, 2012, 06:07 PM
|
|
Replies: 2
Same here. I am on Windows 8 and get prompt. Never seen this before with older versions of Windows.
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
October 25th, 2012, 06:08 AM
|
|
Replies: 7
Hello
We've been using CommitCRM for a while, and our current ticket numbers are 0500-13250. I have noticed that the performance of CommitCRM seems to have degraded a bit. For example completing a...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
April 26th, 2012, 10:54 AM
|
|
Replies: 7
We recently switched our email provider to Microsoft Office 365. Just like with our previous provider, we have to use stunnel to connect and download emails intoCommitCRM. While there is no problem...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
February 20th, 2012, 05:22 PM
|
|
Replies: 11
+1 on this. We also have alerts going to a generic account. Currently we have to copy the ticket and then close the original one
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
February 19th, 2012, 08:10 AM
|
|
Replies: 11
As far as I was told they are not customizable. But I agree with you that we SHOULD be able to change them or use custom templates because the current format is not productive.
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
January 23rd, 2012, 03:27 PM
|
|
Replies: 1
Ok. On further investigation it appears to be a problem with the Skype app...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
January 23rd, 2012, 02:33 PM
|
|
Replies: 1
Hi guys
I have installed the Skype integration as per the Wiki, but I cannot get it to work. What happens is that it brings up my Skype application to the dial pad, but it does not parse any phone...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
January 14th, 2012, 07:57 AM
|
|
Replies: 3
When we complete work on a ticket we set it to a status called "follow up". Then a few hours later or the next day, we use an email template to send the client a note and asking if everything is...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
January 14th, 2012, 07:47 AM
|
|
Replies: 7
We constantly find us having to open a ticket to change the status. While the new preview helps, I typically show all my tickets in list view and only open them when I need to work on them (too many...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
January 10th, 2012, 07:56 PM
|
|
Replies: 2
I figured as much, but I don't like it :(
It's too many steps. Hopefully this is something you can address in a future release?
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
January 10th, 2012, 10:47 AM
|
|
Replies: 2
Hi
I am looking to create a ticket email template that contains all of the history items. Currently it seems to only be able to insert the description. I would like to be able to create a template...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
December 13th, 2011, 05:31 AM
|
|
Replies: 2
Sometimes we work on tickets as a team, but we cannot add two or more employees to one ticket. It would be nice to be able to add more than 1 employee to one ticket, who can then perform his or her...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
December 13th, 2011, 05:28 AM
|
|
Replies: 1
+1
It would be nice to send mass emails, save the email history for future review, etc
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
December 13th, 2011, 05:26 AM
|
|
Replies: 4
I see your point but one of the reasons we didnt purchase the web addon is because of this. If the web interface had the ability to send an email response to the client, that would be great.
Also,...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
December 12th, 2011, 07:26 AM
|
|
Replies: 4
Hi
I would like to be able for CommitCRM to send emails directly without the need for a dedicated email client, such as Outlook. We use CommitCRM on a terminal server and not everyone has Outlook...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
December 12th, 2011, 07:23 AM
|
|
Replies: 7
I agree, this should not appear on the reports. It makes it look like a trial version
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
February 14th, 2011, 06:37 AM
|
|
Replies: 5
Hi Dina
Thanks for the reply.
I will definitely take a look at #2
I understand the reasoning behind #3 but all my employees are salary, so it's hard to quantify an hourly rate. Also, we don't use...
|
|
Forum: RangerMSP Software Discussion Forum (CCRM)
February 13th, 2011, 06:53 AM
|
|
Replies: 5
Hello
I'd like to suggest some workflow improvements to your ticket module. We spend 99% of our time in the ticket module and I would love to point out some time saving changes.
1. We use labor...
|
