Forum: RangerMSP Software Discussion Forum (CCRM)
October 1st, 2020, 10:11 AM
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Replies: 5
I was actually hoping for some kind of way to prioritize the individual prioritized tickets. Let's say I have 10 tickets that are all high priority. I'd like to be able to order them in the order I...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 1st, 2020, 07:50 AM
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Replies: 5
How would you suggest prioritizing tickets in RangerMSP?
I often have a list of tickets I need to work on in a certain order every day. It doesn't look like there is a way to prioritize tickets of,...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 11th, 2019, 12:54 PM
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Replies: 6
Have you had any luck with this? We are still having this issue.
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 8th, 2019, 08:43 AM
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Replies: 6
We use Office 365. Can't think of anything else that would be relevant.
I checked the Office 365 message trace and the spacing is correct. I believe it loses the spacing after CommitCRM email...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 19th, 2019, 08:48 AM
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Replies: 6
We've discovered a bug in the email connector.
When we send an email to the email connector it leaves a space off between the 14th and 15th words. It also leaves a space off the 30th and 31st, and...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 4th, 2019, 08:15 AM
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Replies: 1
When we get emails to our support address (using the email connector) it formats them in plain text. Additionally, when we reply, it is in plain text. Finally, if we switch to html in Outlook it...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 23rd, 2019, 10:42 AM
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Replies: 4
Thank you, is there a way to make new accounts, by default, have the TRUSTED criteria?
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 22nd, 2019, 03:38 PM
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Replies: 4
Note, I am using the Advantage Database.
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 22nd, 2019, 03:35 PM
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Replies: 4
Hello,
We have a situation where we would like to restrict a user from accessing all passwords, except a few.
We generally have two types of users, Trusted and Untrusted. Trusted are people who...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 13th, 2018, 07:56 AM
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Replies: 4
It would be very helpful to have the option for ticket titles as a column in the charges list.
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 21st, 2018, 07:16 AM
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Replies: 16
Came here to post this! Really odd timing since we just implemented the email connector.
I thought clutter would have something to do with it, as it is describing a similar issue on this Microsoft...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 31st, 2018, 08:49 AM
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Replies: 3
Darn that stinks. Is there any way to purchase one additional license or do I have to buy another 5 pack?
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 31st, 2018, 08:13 AM
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Replies: 3
We were running into an issue where we CommitCRM was telling us our licenses were full, when only 4 users were logged in. Upon investigating I found the CommitCRM server service on the server was...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 31st, 2018, 12:01 PM
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Replies: 1
I have found what I believe to be a bug in copying from the Timer.
Steps to reproduce:
1. Start running a timer
2. Open the passwords window and highlight a password
3. type some stuff in the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 12th, 2018, 08:40 AM
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Replies: 9
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 14th, 2018, 07:45 AM
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Replies: 9
I was definitely able to reproduce this on another PC.
Please try it with a timer running.
- Open word or any other application than CommitCRM
- Open CommitCRM and open charges (or something...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 13th, 2018, 10:21 AM
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Replies: 9
We found a way to reproduce this.
- Open word or any other application than Commit
- Open Commit and open charges (or something other than tickets).
- Alt+Tab to the other window
- Mouse click back...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 28th, 2018, 12:38 PM
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Replies: 3
I don't think this helps. This will probably end up being a feature request. Basically, I need to be able to make a list of my tickets in an order that I intend to work on them. We may have 5 high...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 28th, 2018, 08:52 AM
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Replies: 3
Every day I get multiple high-priority tickets that I work on over the course of the morning. Some high priority tickets are higher than others - for example a server outage vs 1 user phone...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 27th, 2018, 07:41 AM
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Replies: 9
I use hotkeys all the time to create tickets and perform various functions in CommitCRM. I've noticed about once every 2 hours a modifier key gets 'stuck', specifically and only in CommitCRM. The key...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 9th, 2018, 08:42 AM
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Replies: 1
Every few hours I get this pop-up in CommitCRM.
I am able to log into the commitcrm server and send a test email during this time.
Any tips on fixing this? I am running the newest version of...
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