Forum: RangerMSP Software Discussion Forum (CCRM)
June 30th, 2015, 03:03 PM
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Replies: 3
Is there any way to do this in bulk?
Is there any way to do this easily from within a ticket and not switching to the account?
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 30th, 2015, 10:03 AM
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Replies: 3
Is there any way to auto create web users for accounts and have their credentials emailed?
Thanks!
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 30th, 2015, 10:00 AM
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Replies: 8
I second this feature. It would be great to have the customer get notified once that status of the ticket changes, such as "Work In Progress". We could send manual messages but that is more steps...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 16th, 2013, 03:40 PM
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Replies: 1
Is there any way to trial the SQL version of CommitCRM? We have 12,000 Contacts and it can seem sluggish at times when trying to select a customer for a ticket.
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 7th, 2013, 07:54 PM
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Replies: 1
Our normal process is to do the following for Tickets.
1) Create ticket
2) Create Pending Appointment
3) Create Charge from Appointment
4) DONE the appointment
5) Input ticket resolution
6) Complete...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 2nd, 2013, 09:09 PM
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Replies: 3
We have experienced this issue as well.
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Forum: Running an IT Services Business
May 2nd, 2013, 09:49 AM
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Replies: 1
Is there any way to view tickets in which I am not the manager or assigned tech to the ticket, but I do have pending tasks assigned to me?
I understand I can go under Calendar and Tasks and see all...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 2nd, 2013, 09:45 AM
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Replies: 2
What is weird is when I do click the box to tell it "no", it changes from a grey null value to a blank checkbox. However when I save and go back, the value is greyed and null again. It isn't until...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 27th, 2013, 09:43 PM
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Replies: 2
I have done the following:
1) Created a new tab under Tickets
2) Created (3) Yes / No fields
3) Inserted the (3) fields into the Tab
Here are my results:
1) When I view this Tab for a current...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 11th, 2013, 02:16 PM
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Replies: 30
I am doing a trial of CommitCRM and so far it has worked really well, but I spent 15 minutes trying to figure out where my task went and how to undo my accidental DONE click. It makes it difficult...
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