Forum: RangerMSP Software Discussion Forum (CCRM)
May 6th, 2015, 08:35 PM
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Replies: 2
Thank you! I looked everywhere but missed that arrow.
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 5th, 2015, 08:39 PM
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Replies: 2
I have spent the last couple of hours trying to figure this out. I have a ticket and I have a quote and I need to link the two together. There are about a dozen places on the CommitCRM website that...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 5th, 2014, 08:29 AM
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Replies: 1
On your website there is a page titled "The Top 10 Reasons Why So Many IT Professionals Select CommitCRM for Their Companies", the URL is here. Item number 7 says "Fact: During the last two years...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 18th, 2012, 02:52 PM
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Replies: 61
Getting back to the original posts from 2008 I think the ideal long term solution is to get the web interface up to full functionality. Running through a VPN without a SQL server will always entail...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 5th, 2012, 09:05 PM
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Replies: 3
We set up a block of tickets contract for ourselves with an astronomical number of tickets. Then we just run the tickets like any other.
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Forum: Running an IT Services Business
November 10th, 2011, 12:23 PM
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Replies: 4
We use Image For Windows. It is cheap, flexible, scriptable and can make bootable image discs directly. http://www.terabyteunlimited.com/image-for-windows.htm
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 19th, 2011, 01:09 PM
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Replies: 4
The new preview screens were a great idea and we have come to rely heavily on them. There is one addition I think would make them even better, let us print them. This would be especially useful for...
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Forum: Running an IT Services Business
October 30th, 2010, 02:01 PM
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Replies: 5
We also use combofix. Lately we have been using Kaspersky's TDSSKiller app since a large persentage of malware is TDSS based and it is so fast at detecting and removing the rootkit.
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Forum: Running an IT Services Business
October 30th, 2010, 01:54 PM
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Replies: 35
We just switched to GFI from Zenith. We didn't use the help desk stuff from Zenith so we didn't miss it going to GFI.
What I can say about GFI is that they are very responsive to feature requests....
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 18th, 2010, 12:38 PM
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Replies: 1
Has there been any movement on creating a real dashboard? This has been discussed for a couple of years and each time it is brought up it is listed as being in the development queue.
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Forum: Running an IT Services Business
September 18th, 2010, 01:20 PM
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Replies: 7
bpennell may be a little naive but he can do what he is saying and maintain his integrity. As long as he doesn't take anything away from his current employer (including client network documentation,...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 18th, 2010, 06:25 PM
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Replies: 9
The clients are all hitting the SBS2008 server for DNS. It doesn't make any sense to me either as every other DNS related function works flawlessly. It may not be DNS related at all but that's all I...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 17th, 2010, 09:51 PM
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Replies: 9
We had the same locking up issues under Windows 7 connecting to SBS2008. Support recommended that we change the CommitCRM shortcut to point to the ipaddress instead of the server name. In other words...
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Forum: Running an IT Services Business
May 23rd, 2010, 12:09 AM
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Replies: 10
We have seen a slight uptick in bad drives but just a slight one. We use both Western Digital and Seagate.
A few years ago we were having an issue with a large number of drives failing within a few...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 17th, 2010, 09:54 AM
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Replies: 10
We have the same setup here, SBS2008 and Win7 workstations. We see the same pattern of lockups and general screwiness.
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 28th, 2010, 10:33 PM
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Replies: 1
Have the techs switch over to using history notes under the Resolution/History tab instead of the general notes tab. That way each entry is separated and gets time stamped along with the name of the...
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Forum: Running an IT Services Business
January 27th, 2010, 09:05 PM
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Replies: 8
It was designed for an enterprise environment with hundreds of resources. It has grouping features that let you put resources into groups. When we looked at it we had the idea of storing each client...
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Forum: Running an IT Services Business
January 26th, 2010, 07:19 PM
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Replies: 37
If anyone here is a member of The ASCII Group they are finalizing a deal with LogMeIn to get a discounted rate for its members.
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Forum: Running an IT Services Business
January 26th, 2010, 07:10 PM
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Replies: 10
Yes, and I give it out freely but that may not work for everyone's business model. I never worry about customers calling, its when they don't call that I get worried.
My voice mail message tells...
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Forum: Running an IT Services Business
January 26th, 2010, 06:56 PM
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Replies: 8
This will do what you need.
http://www.thycotic.com/
We did a demo and it while it isn't designed strictly for what we do it handles it nicely.
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Forum: Running an IT Services Business
December 20th, 2009, 02:40 PM
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Replies: 12
Actually, that book is his best seller. But again it depends on what you are doing, if you just need to collect standardized information then Excel is perfect. We work in far too many diverse...
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Forum: Running an IT Services Business
December 19th, 2009, 10:44 AM
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Replies: 7
We are all Win7 in the office but we don't advocate upgrading existing systems to clients. The benefits just don't justify the cost of the upgrade plus the labor. We recommend getting new systems...
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Forum: Running an IT Services Business
December 19th, 2009, 10:35 AM
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Replies: 37
More info on the new LogMeIn program.
They have a free beta up that you can use to test it out at http://www.logmein.com/express. It is a bit clunky and talking a customer through getting it going...
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Forum: Running an IT Services Business
December 19th, 2009, 10:26 AM
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Replies: 26
Just to add to this, for workstations Re-Bit has been pretty amazing.
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Forum: Running an IT Services Business
December 19th, 2009, 10:20 AM
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Replies: 12
We have found that diagrams and asset lists have limited usefulness in a network of under 50 workstations. We mainly use them to see how old equipment is so it can be replaced. As far as managing a...
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