Forum: Running an IT Services Business
December 20th, 2009, 10:04 PM
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Replies: 12
wtbservices,
Yeah, I can see that, we're pretty niche here, so it's all basically the same type of general network stuff. I have been moving away from GoldMine, but it's looking like it's darn-near...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 20th, 2009, 09:58 PM
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Replies: 60
Yeah, Doron, my purchase was made on the promise of some key features and adjustments which have yet to come to pass, alas, I'm one of the angry ones. ;-)
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Forum: Running an IT Services Business
December 19th, 2009, 09:35 PM
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Replies: 12
I have read that Palachuk's book is pretty basic, and for that money, totally not worth it. I would think that Excel would be a better method than Word as you could save as CSV and have it more...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 17th, 2009, 06:21 PM
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Replies: 60
So Doron,
Since you're saying that the mobile app would be a lot of work, where, exactly are you at on the re-do, and / or mobile-friendly modification of the Web interface. It's been a while, and we...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 16th, 2009, 09:33 AM
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Replies: 5
Hey, any movement on a mobile-friendly web interface? I know that personally, it would go a HUGE distance towards making my support that much easier to document and bill...
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Forum: Running an IT Services Business
December 16th, 2009, 08:53 AM
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Replies: 12
Bump... Anyone got some templates to share? I have some, but am not too thrilled. Was hoping we could have some best practices documentation....
Thx
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Forum: Running an IT Services Business
December 6th, 2009, 08:37 PM
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Replies: 12
chrisits,
Would you mind sharing your template? I have a couple of excel templates I'm using now, but I'm just not happy with either.
Thanks!
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Forum: Running an IT Services Business
December 3rd, 2009, 12:27 PM
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Replies: 10
Thanks, have got some great ideas here.. I'm currently using a TalkSwitch phone system, which has many of the features, (Voicemails as wavs for example) minus the human touch, but that just might be...
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Forum: Running an IT Services Business
December 1st, 2009, 03:37 PM
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Replies: 12
Anyone? What do you use? Excel Spreadsheets? I'd be interested in hearing....
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Forum: Running an IT Services Business
November 16th, 2009, 08:24 AM
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Replies: 10
Hi,
The one thing I am really, really not happy with is my performance in catching all voicemails and inbound calls when I am not at my desk. It's not uncommon for this one-man band to get 20-30...
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Forum: Running an IT Services Business
November 16th, 2009, 08:22 AM
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Replies: 37
Used to use UltraVNC SingleClick, which was a decent free solution. It's for PC only though and it doesn't play real well with Vista, so I recently went Bomgar. It's not as good as I would like in...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 12th, 2009, 08:39 AM
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Replies: 1
Hi,
We just went with Bomgar for remote access and support. We're using the Jump clients extensively, and was wondering if there's any way to integrate Bomgar with the CommitCRM software such that if...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 12th, 2009, 08:37 AM
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Replies: 12
I am experiencing the exact same behavior as well. Looks like something is changing that file...
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Forum: Running an IT Services Business
September 9th, 2009, 06:24 AM
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Replies: 11
Excellent comments. I totally agree.
The night work too is a terrific point. My family has expanded to 2 kids, and while it's nice to get some work done while they're asleep, how long can one...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 16th, 2009, 10:33 PM
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Replies: 3
Just another nudge, spoke with the folks at Aspire. There's an API wired up, they said it should be easy for you to hook the two together. You can contact them at support@quotewerks.com.
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 13th, 2009, 09:56 AM
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Replies: 2
Can you tell I'm thinking about schedules a lot?
Would be great if we could have a real Web interface to the calendar. This one is just a spreadsheet view, which doesn't really impart the layout of...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 13th, 2009, 09:53 AM
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Replies: 1
Another thing I just thought of...
What about colors for Accounts in stead of (or as well as for Employees)
My ultimate wish would be the ability to set a color filter so that if certain words...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 13th, 2009, 09:49 AM
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Replies: 2
2 Items I would like to have:
1. Ability to customize the start day of week from Monday to Sunday so that we in the US can have a standard-looking calendar.
2. Ability to default to a Week...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 23rd, 2009, 03:14 PM
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Replies: 0
Hi,
In the Appointment dialogs, what do you use the additional fields for?
I don't currently track anything, but maybe I should.
Thanks for your advice,
Scott
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 9th, 2009, 05:18 PM
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Replies: 5
Sherry, Please consider me for the beta. we're holding up the decision to purchase based on the features, etc. of the next release.
Thanks
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 24th, 2009, 04:08 PM
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Replies: 1
Please allow us to mark completeted with some sort of updated color or appearance.
For example, a strikethrough font through the words and grey out the appointment area on the calendar.
Thanks!
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 24th, 2009, 03:27 PM
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Replies: 4
Paul,
May I ask why not Outlook? I'm just an interested party here wondering if it's just an anti-MS sentiment, or if there are features in Thunderbird and Lightning that better...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 22nd, 2009, 09:53 AM
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Replies: 8
Yeah, you're correct, I have no monthly fees, and the same $.15 per authorization fee..
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 19th, 2009, 06:56 AM
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Replies: 8
They're probably impossible to get now, I got them about 5 years ago from a company that's now been bought by First Data. Closed to that rate I found was through Bank of America.
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 18th, 2009, 01:14 PM
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Replies: 8
My rates are really low (1.88 with card, 2.18 without) with no monthly fee. Nobody's been able to match that, and I have heard that QuickBooks is quite expensive.
The Online services option is...
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