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Hello Team,
Wondering if there is a way to turn off auto response to tickets for an individual accounts, it appears that this is a global settings for all tickets \ accounts? Reason being that we need to send tickets to another 3rd party ticketing system that also has an auto response to tickets, as a result their system generates a reponse, them CommitCRM generates a reponse, thus creating a continual loop. |
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Thank you for posting this.
Auto-response emails are sent to customers when their email automatically created a new ticket in RangerMSP. The settings for auto-response emails is indeed global, namely you can turn it on/off for all Accounts. In case these tickets in RangerMSP are created by a third-party system, unlike as a result from a real customer emauk, we would recommend you to configure Automated Rules for Email Connector so these emails will be recognized as ones sent by automated system (unlike a person) and as a result while a new ticket will be created the auto-response email will not be sent. Hope this helps. |