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RangerMSP User Question*
I’m setting up a customer so they can login to the web interface and submit tickets. When they create a ticket it is defaulting to me as the Manager. How can this be changed so all customer tickets don’t automatically come to me? -- * Question received by email and shared here for the benefit of our users. |
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Answer
Under Tools > Options > Tickets (Admin) tab you have the option to set a default Ticket Manager for new Tickets and to select whether that person is to be assigned to any new ticket opened by a customer or that it will be assigned to the Account Manager instead. |
