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Can we link to ticket by ticket number? I.E. https://commit.acme.com/?ticketid=0500-1234
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Here you go (for version 25+):
<?xml version="1.0" ?> <?crmxml version = "1.0" ?> <CRMTransaction> <ExternalApplicationName>CmtXmlApi</ExternalApplicationName> <SendResponseToEmail>my@mail.com</SendResponseToEmail> <Password>the-predefined-api-password</Password> <DataKind>HISTORY-NOTE</DataKind> <RecordData> <FLDHISNOTEDATETIME>17/07/2020 11:15</FLDHISNOTEDATETIME> <FLDHISWORKERID>CRDQ93UFMA072UI6U6RW</FLDHISWORKERID> <FLDHISLINKRECID>0500-1007</FLDHISLINKRECID> <FLDHISDESCRIPTION>MY DESCRIPTION</FLDHISDESCRIPTION> </RecordData> </CRMTransaction> |
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Impressive, it works! Suggestion for improvement... allow filtering in API server to provide multiple passwords with levels of restricted access (i.e. no reply, no data extraction, submittal only, etc.).
Also would be nice to provide list of approved email addresses (another level of security). Right now even having this XML email API activated gives me heartache from a security standpoint. |