What happens when 0500-9999 is reached?

[asb924]

Hi,

Just curious as to what happens when new tickets reach 0500-9999.
Does it count up to 0501-0001 or 0500-10000?

Thanks.

[Support Team]

Re: What happens when 0500-9999 is reached?

It will simply continue to increment the number - 0500-10001, 0500-10002, 0500-10003 etc.

HTH
Dina

[itognet]

Re: What happens when 0500-9999 is reached?

Well,
the right question is, what happens when then tickets get over 0500-9999999999? (Which is max)

Just curious,
Dennis.

[Support Team]

Re: What happens when 0500-9999 is reached?

I'm not sure but I guess that we will have to wait and see... I just hope that we will live that long :-)

Thanks,
Dina

[AN-Tech]

Re: What happens when 0500-9999 is reached?

I think by then there will be an option to change the first 4 numbers to whatever you like :-)

[danoli]

Re: What happens when 0500-9999 is reached?

Why does it start 0500-xxxx ?

[AN-Tech]

Re: What happens when 0500-9999 is reached?

btw, I should have clarified that my message was just a joke. I really don't care that it starts with a number that I cannot change.

[Support Team]

Re: What happens when 0500-9999 is reached?

@ascendnet - Yes, we got that :-)

The fixed 0500 prefix was originally designed to be more dynamic in the future, however, lots of other stuff keeps us busy. The 0500- prefix does help a lot with identifying Ticket numbers on Email Subjects and in some other additional places.

[northwestmsp]

Re: What happens when 0500-9999 is reached?

On this note: the ability to change the prefix on these would be immensely useful as we have different departments/stores using the same database and the ability to quickly identify different types of tickets by the prefix would be very useful.

[Support Team]

Re: What happens when 0500-9999 is reached?

Thanks exbabylon.

[sudogreg]

Re: What happens when 0500-9999 is reached?

we are at 0500-4400 something now, started at 0500-0001, been a busy couple years. would really like it to go to 0501-#### once we reach that point.

[AN-Tech]

Re: What happens when 0500-9999 is reached?

I would have to go with sudogreg there also, it would be nice to have a consistent 8 digit number as opposed to increasing.

Shoot, I just noticed that I am at 0500-7600. Probably have less then a year before we roll over to a 9 digit one.

[raymond]

Re: What happens when 0500-9999 is reached?

ditto on the 4-4 structure...

//ray

[wsandwith]

Re: What happens when 0500-9999 is reached?

I think the ability to change the first 4 to apha or numeric would be nice

[Mister-c]

Re: What happens when 0500-9999 is reached?

Add my vote to the ability to change the first 4 digits.