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SLA and working hours
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October 31st, 2019, 11:19 AM
umberto.meglio
Posts: 1
We are implementing sla on the tickets. We have 2 different business units based on slightly different working hours.
We are using the priority field. Is it possible to set up 2 different working hours plan for the calculations? Thank you
umberto.meglio
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October 31st, 2019, 02:00 PM
Support Team
Posts: 7,528
Thank you for asking. A single business working hours schedule can be configured*for your business. We'll take a note of your question. Thanks!
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