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I really like the email customers get when they log a ticket by emailing our support email address. Is there a way to have this email sent when we manually log a ticket for a customer? We wouldn't want it for every ticket generated, but it would be nice to be able to send it when required.
Thanks, Nick |
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Hi Nick,
Thanks for posting this. RangerMSP cannot manually trigger the specific automatic response that the Email Connector sends your customers. However, the system has a robust Email Template system, which can send html reports and text messages to your customers. These templates can be edited in the Settings menu > Email Templates. For more information regarding Email customization, please click here. Hope this helps. Reno Breen |