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Do you mean to create a Ticket in RangerMSP when an SMS is sent to you? Or to send an SMS when a new Ticket is created?
To send an SMS from a ticket you can use Online Services and in fact there is an example of that using Clickatell described in the Sharing Center: SMS Technician Job Details |
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Sorry. I use an online text to email service or text to API. I want it to open a ticket.
Anyhow I think I know how I can go about it, can you please tell me your API to open a ticket for an existing customer taking the details from their mobile number on PHONE 2 Field? |
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If your SMS messages are converted to email first then you could perhaps use the Automated Emails feature in the Email Connector as described in this knowledge base article:
How To Create Tickets On Behalf of Your Customers Using Emails Further details of the Automated Emails feature can be found in the Email API doc here: API by Email and MSP Integration The full API system provided with RangerMSP allows for developers to do much more and is extensively documented here: API Developers Guide API Code Samples In other words, a programmer can easily implement exactly what you described on top of the RangerMSP API. Hope this helps. |