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Hello all, I have been asked to find a way to have our help-desk staff filter out tickets from customers who have on-site contracts (approx 20) so that they see the tickets that are created by the adhoc and customers with weekly visits etc. I see that the filtering available on the ticket page only allows 7 instances of filtering. Can you think of any way to allow a greater number of filters to be active?
Many thanks, Mike |
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Thank you for posting this.
It can be achieved by using Labels feature. The labels can be set for Account or Contract and then automatically applied to the Tickets created for Account/Contract. It is also possible to manually apply the label for the Ticket. Then you can filter Tickets list by labels and also see the colored label in the Ticket row. Hope this helps. |