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Hi Guy's you know i'm a long time user and love your product.
2014 is here mobility is the key to modern service business's. I know there is a 3rd party product to have some mobile useability. How about a full down app, that allows us to pull up history, capture signatures on e- work orders? iPad, Android and Surface compatibility? |
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Thanks, yes, mobility options are definitely important and as you know well, RangerMSP does include some options for that, starting with the more mobile-friendly interface for the Web interface, as well as the ability to reply to tickets by email using your mobile Web client. In any case, that's not our last word here and we do plan to keep offering enhancements in this direction. Thank you for asking!
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Thanks for asking. As you know, since this thread has started we've introduced a Responsive Web Interface that is mobile friendly. We are and will be enhancing it further with each new release aiming at fewer clicks and a sleekier experience. When it comes to native apps, we have it on our list and evaluate it regularly. RangerMSP is a large system and implementing it for mobile devices (Android, iOS, and Windows 10) is challenging from many different angles. Thanks for your feedback and for asking.
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Do you refer to using RangerMSP from a remote PC connected to your server over VPN? Or do you refer to the Web interface? With VPN some delays might occur when there's latency issues as well as there's a high volume of network traffic to/from your local remote PC and the remote server. In that case try RDP-ing to your server, everything would probably work faster. In case you refer to the Web portal, do you see it as a result of specific actions that you perform?
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