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I would like to remove the ability to writes notes without user auditing.
Can i create a note button, in the note tab, that works like a history note? Then i don't have to ask "who made that note"?? Same functionality as the history note just listed under the existing note tab. |
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I don't want anyone to write whatever they want, without knowing who wrote it.
First issue is forcing people to tag the note. Second issue is, anyone could tag someone else's name. Is there a way to disable the ticket note tab. I need people to use history note instead, since it has an audit trail. |