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Would anyone else find this useful? I would love if ticket responses from the email connector had a unique subject so that they didn't all look the same. I feel like it would help the quality of responses and reduce confusion for clients responding to the wrong ticket.
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Thanks. For such Tickets, automatically created from customer emails, the subject line of the email automatically becomes the first line of the ticket description - meaning - it is displayed first everywhere and is probably the desired behavior - as this line is the closest to a separate subject field.
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This "subject line of the email automatically becomes the first line of the ticket description" is just lazy design. This should be a seperate field that can be queried against aside from the body of ticket. Additionally, authorship of updates should also be recorded/published within the web portal.
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